Sprint is the fourth largest mobile operator in the United States and has over 54 million subscribers. Sprint offers cell phones and wireless data, calling and text service plans to customers.
Sprint outages do happen occasionally and it may be a cumbersome situation especially if you make a living using your Sprint connection. However, there are steps you can take to try and reestablish the connection.
Check Your Devices
If your device is acting up, it may be the reason why you do not have Sprint internet or cell service. One of the things you can try is to switch off your device, wait a while and then turn it on again.
Configuration errors are also very common especially among new devices. If configuration settings are not properly downloaded or installed, you will not receive internet service. Updating the configuration settings if you still have a Wi-Fi connection is a great choice.
Check to see if you are experiencing the outage on other devices. Also check family members' devices to see if they are experiencing the same issue. If not, your device is the problem and you may have to visit a Sprint customer service store.
A cell or internet service does not need to have a devastating effect on your normal routine. If you have a Wi-Fi connection, you can bypass the inconvenience by enabling Wi-Fi from another source. You can be able to still make calls and access the internet during a Sprint outage.
If the above solutions are applied but the issue persists, you should visit a service outage website.
Visit a Service Outage Website
Service outage maps will show you Sprint service outages for the past 24 hours and beyond if you like. They are also constantly updated so you can see if there is a service outage in your area to within a few minutes.
A site like downdetector.com or Outage.Report will provide with a live coverage map. They will also show which areas the outage that may be affecting the most.
Checking online is a prudent move because you may waste a lot of time trying to acquire the same information from a Sprint customer service agent while the information can be accessed instantly on the aforementioned sites.
Check the My Sprint App
You can download the My Sprint app on Google Play for android device users and App Store for iOS device users. The app is incredible because you can use it to access your account information and service data.
In addition, it has troubleshooting solutions built into it which are activated if there is a service outage. Issues such as a partially settled Sprint bill may cause a lack of service coverage of which the app will notify you.
You can also report issues through the app such as dropped calls, texting issues and reduced data speeds. The app utilizes your GPS location to report the issues to Sprint customer service who will then use the information to rectify the matter.
Contact Customer Support
If none of the above solutions wok, you will have to contact Sprint customer support. The ways in which you can directly contact Sprint customer service include:
A phone call to Sprint customer service is the fastest and surest way to speak directly to a customer service agent. The phone call is sure to be effective as the live agent will immediately report the issue to the relevant parties.
To obtain the Sprint customer service phone number, go to GetHuman.
A live chat will Sprint live agents is also a possibility. To find out when the live chat facility is available, visit GetHuman.
After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check If There's a Sprint Internet or Cell Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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