Sprint can trace its origins back to 1899 and was a pioneer in offering internet services as early as 1992, one of the first companies to do so. Internet has come a long way since then but as with all advancements, there are growing pains. So what do you do if you're having problems with your internet? Read on, this guide will show you how to reach Sprint customer service. Please note, the information provided is for customers who existed with Sprint before the merger with T-Mobile. For newer customers who came after the merger, please get in touch with T-Mobile.
For Network Issues
You can report these issues online or by using the app.
For online reports, go to https://www.sprint.com/en/support/report-an-issue.html and sign into your account.
On the app, click or tap on Support and then select Pinpoint Your Experience.
Self-help With Other Issues
Existing customers can go to https://www.sprint.com/en/support.html and select the topic that best reflects their issue. If you're a new customer who came after the merger with Sprint and T-Mobile, please go to https://www.t-mobile.com/support or click on the T-Mobile support link beneath the Sprint support search field.
Information on Sprint's Return and Exchange Policy
For information ranging from returning your device for a refund, replacements and repair, to limitations and fees, please visit https://www.sprint.com/en/legal/return-and-exchange-policy.
After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Sprint Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Sprint Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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