How Do I Report a Problem with My Sprint Internet Service?

Internet has provided the world and modern society with so many benefits, but even with technology getting better, there can be kinks to work out. It's always best to report problems as soon as possible to the appropriate department. Sprint, for example, has a separate page to report network issues and then all other problems are on a different page. You can choose to self-help our problem or call or chat with Sprint's customer service.

Sprint can trace its origins back to 1899 and was a pioneer in offering internet services as early as 1992, one of the first companies to do so. Internet has come a long way since then but as with all advancements, there are growing pains. So what do you do if you're having problems with your internet? Read on, this guide will show you how to reach Sprint customer service. Please note, the information provided is for customers who existed with Sprint before the merger with T-Mobile. For newer customers who came after the merger, please get in touch with T-Mobile.

For Network Issues

You can report these issues online or by using the app.

For online reports, go to and sign into your account.

On the app, click or tap on Support and then select Pinpoint Your Experience.

Self-help With Other Issues

Existing customers can go to and select the topic that best reflects their issue. If you're a new customer who came after the merger with Sprint and T-Mobile, please go to or click on the T-Mobile support link beneath the Sprint support search field.

Reaching Sprint

  1. By Chat, please go to and click on the chat option.
  2. By phone, Sprint's customer service can be reached Mondays through Fridays, 8 A.M. until 5 P.M.
  3. By mail, you can also write them but you must include your name, phone and account numbers. But keep in mind that this address does not accept device returns. KSOPHT0101-Z4300
    6391 Sprint Parkway
    Overland Park KS 66251-4300
  4. You can also check for the customer service number on your statement to reach Sprint.

Information on Sprint's Return and Exchange Policy

For information ranging from returning your device for a refund, replacements and repair, to limitations and fees, please visit

Why Did GetHuman Write "How Do I Report a Problem with My Sprint Internet Service?"?

After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Sprint Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Sprint Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 10 months ago
Updated 10 months ago
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Reporting issues with Sprint internet
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