How Do I Report a Problem with My Sprint Internet Service?

Internet has provided the world and modern society with so many benefits, but even with technology getting better, there can be kinks to work out. It's always best to report problems as soon as possible to the appropriate department. Sprint, for example, has a separate page to report network issues and then all other problems are on a different page. You can choose to self-help our problem or call or chat with Sprint's customer service.

Dec 9, 2022

Sprint can trace its origins back to 1899 and was a pioneer in offering internet services as early as 1992, one of the first companies to do so. Internet has come a long way since then but as with all advancements, there are growing pains. So what do you do if you're having problems with your internet? Read on, this guide will show you how to reach Sprint customer service. Please note, the information provided is for customers who existed with Sprint before the merger with T-Mobile. For newer customers who came after the merger, please get in touch with T-Mobile.

For Network Issues

You can report these issues online or by using the app.

For online reports, go to https://www.sprint.com/en/support/report-an-issue.html and sign into your account.

On the app, click or tap on Support and then select Pinpoint Your Experience.

Self-help With Other Issues

Existing customers can go to https://www.sprint.com/en/support.html and select the topic that best reflects their issue. If you're a new customer who came after the merger with Sprint and T-Mobile, please go to https://www.t-mobile.com/support or click on the T-Mobile support link beneath the Sprint support search field.

Reaching Sprint

  1. By Chat, please go to https://www.sprint.com/en/support/contact-us and click on the chat option.
  2. By phone, Sprint's customer service can be reached Mondays through Fridays, 8 A.M. until 5 P.M.
  3. By mail, you can also write them but you must include your name, phone and account numbers. But keep in mind that this address does not accept device returns. KSOPHT0101-Z4300
    6391 Sprint Parkway
    Overland Park KS 66251-4300
  4. You can also check for the customer service number on your statement to reach Sprint.

Information on Sprint's Return and Exchange Policy

For information ranging from returning your device for a refund, replacements and repair, to limitations and fees, please visit https://www.sprint.com/en/legal/return-and-exchange-policy.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Report a Problem with My Sprint Internet Service?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Sprint Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Sprint

Asked 3 years ago
Updated a year ago
Viewed 320,810 times
Sprint
Reporting issues with Sprint internet
how to reach Sprint to report problems

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!