How Do I Report a Problem with My Sprint Wireless / Mobile Phone?

Sometimes, an outage is not within your control if your phone is in optimum operational condition. In such an instance, contacting Sprint support center is your best option. The team works by ensuring outages do not last for an extensive period. Additionally, remember reporting a problem on your Sprint wireless or mobile phone is more comfortable with the app.

How Do I Report a Problem With My Sprint Wireless/ Mobile Phone?

When using a sprint Wireless or mobile phone, you have unlimited access to making phone calls and text messages to your contacts preference. Having an outage can hinder you a great deal from communicating with others.

However, even with the network outage, Sprint customer support can help you overcome the problem.

Sprint App is Ideal

Downloading the Sprint app on your android device makes it easier to over help on various scenarios. If you are an Apple user, you can get the app from the App store. The app offers a fast alternative in reporting any problem with Sprint wireless or mobile phone:

  1. Download the Sprint application and launch it on your device.
  2. Check on the home tab to find support; click on it.
  3. You can report on any trouble with your Sprint mobile, whether network or any other connectivity issues.

Plus, you can also report your network issue online and get help promptly:

  1. Open your browser and go to the Sprint website.
  2. On the home page, click on the menu tab, then network feedback.
  3. If you have network problems on your Sprint coverage, indicate the same, and you will get assistance from customer care.

Wi-Fi Connection

When you have trouble using Wi-Fi on your Sprint mobile phone, consider restarting your device first. After that, you can check if the router and modem are working correctly. You can switch the devices off then on to re-establish a network connection.

If you have trouble making calls with Wi-Fi, check the settings to ensure you turn on the enable Wi-Fi calling feature. Not to forget, you should also ensure you rule out the potential problem by connecting the Wi-Fi network connection to other devices first.

Your Device Could be the Issue

Sometimes, it may not be harsh environmental conditions that throw the network off or even a power outage. In some instances, the problem is so close to you, and you can quickly neutralize the situation. Consider turning off your phone for a while. After that, please turn it on and try using it.

More often than not, the problem can stem from a configuration failure following an update. The best way to go about it is to try the update again. If it still bothers you, customer care will help you get back on.

In such a scenario, dial ##update#, followed by (##873283#), update your Sprint network afresh. If the outage persists, contact customer service to help you update.

Network Issues

With low signal strength or network issues, check first that your location has adequate coverage. Checking the coverage online will help you identify if you are within the coverage area.

Even after the Sprint and T-Mobile merger, your network issues on your device fall under the initial Sprint management as a Sprint user. Therefore, if you try contacting the support team on a network issue through T-Mobile, you will still get help as the redirection to Sprint network help will sort out your problem.

However, if you wish to get assistance from a Sprint shop, it is possible. You can find a store near you on the T-Mobile store locator. Moreover, the best part is that you can still get assistance in a T-Mobile store.

Why Did GetHuman Write "How Do I Report a Problem with My Sprint Wireless / Mobile Phone?"?

After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Sprint Wireless / Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Sprint Wireless / Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 8 months ago
Updated 8 months ago
Viewed 246,650 times
Network problems on your Sprint coverage
problem with Sprint wireless or mobile phone

What customers are saying about this and similar problems

My phones are no longer on lease contract. I want to know what that means and how it af...
I want to check if I am available for a phone upgrade.
I want to look up a phone number for free is that possible? I got a phone call but I do...
I want to look up a phone number for free is that possible? I got a phone call but I do...
Would like my entire bill on ** jun, been out of work due covid, change from May...

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!