You're a Sprint customer, but you have decided to cancel your contract. Therefore, you need to return your equipment.
You chose Sprint as your wireless provider as the company has good reviews and offers great deals. However, you are planning to cancel your contract and return the Sprint equipment that you are in possession of, but you do not know how the process works. You'll be glad to learn that the process is quick and uncomplicated.
To find out how you can return your Spring equipment after canceling your contract, follow this simple guide.
Before you send any of your Spring equipment for return, you need to determine if it is eligible for a return. Unfortunately, not all equipment can be returned as there are specific conditions that Sprint customers must follow.
Firstly, Sprint will not accept any returns that include damaged equipment. Therefore, if your items are cracked, scratched, or otherwise damaged, they will not be accepted for a refund. Items will also not be accepted if there are any broken or missing parts, or if the device does not power on and remain on. Activation locks must also be disabled.
Additionally, Sprint equipment is only eligible to be returned if it has been 30 days or less since you purchased the item. Returns are not available after this timeframe.
If you have determined that your Sprint equipment is indeed eligible for a return, you can proceed with the returns process.
Sprint offers a hassle-free returns process. If you purchased your items in-store, all you need to do is visit the original place of purchase and explain that you would like to return your item(s). Providing your equipment is deemed eligible for a return, the in-store Sprint team will handle your request immediately.
If you made a telesales or Sprint.com purchase, you will need to visit your nearest corporate Sprint store. You can find your nearest Sprint store by using the store locator application on the Sprint website.
In the event that you cannot travel to a Sprint store, you need to contact the Sprint team to request a return kit.
You can find the contact information for Sprint on the GetHuman website.
Once you have received your returns kit, you need to ensure that you have adhered the shipping label to the outside of the box, and any other shipping labels are covered or removed. It is recommended that you use a shipping service with a tracking system for any mail returns to ensure that your delivery arrives safe.
If you have closely followed each of these steps and verified that your Sprint equipment is eligible for a return, but still are unsure of how the returns process works, you need to call the Sprint customer service team.
You can find the DISH customer service contact information on the Sprint company site or the GetHuman website.
After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Sprint Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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