How Do I Switch My Sprint Account to Be Paperless?

Switching your Sprint account to paperless is convenient. It allows you to receive your mail online and not by mail. When your bill is due, Sprint will send you a notification. If you need help, contact the customer service team on the phone, live chat, Twitter, or the help desk.

How Do I Switch My Sprint Account to Be Paperless?

If you sign up for Sprint eBill, you will no longer receive your bill by mail. Instead, it will be sent to you online. The paperless option is not only convenient but also good for the environment. At the end of every month, Sprint will send you a notification to view your bill. You get to see your bill details up to 24 months back.

You can only enroll to eBill online after registering for My Sprint and setting up a profile as the account owner. Follow these steps to enroll in eBill:

  1. Go to the Sprint paperless website and sign in
  2. Choose email or text delivery depending on your preference
  3. Confirm that the phone number and email address you provided are correct
  4. Click ‘Save' to complete the process

There are five access levels on My Sprint, and they all have different features.

1. Account Owner

This option gives you access to every critical feature. You can pay your bills and monitor your usage. You can also perform the following tasks:

i). adding, updating, or revoking access to your account

ii). Changing your plan

iii). adding a phone number

iv). Allowing or blocking data, texting, or voice calls

v). viewing your usage

vi). Posting to the community forum

vii). Checking when to upgrade

viii). Accessing online service tools

2. Community Profile

If you are a community profile user, you can access the Sprint Community forum and post on it.

3. Account Authorized

This access level allows you to access almost as many privileges as Account Owners. However, you cannot change your billing address or customer name. The account Authorized option does not allow you to see a security answer or account PIN. You must get the permission of the Account Owner to be added as an Authorized User.

4. Device User

If you are a Device User, your access is limited. You only need your email address and phone number to register for this access level. It allows you to access the following features:

  • Seeing your usage
  • Posting to the Sprint Community forum
  • Accessing online service tools
  • Checking when you can upgrade

If an Account Owner is already present on your account, you may request them for permission to access other features.

5. Department Level Access

Department level access levels are accounts of a business account. The users operate under their hierarchy and can only manage part of the account. The sub-account users cannot make any changes that impact revenue to the account unless they have the permission from the Account Owner. Sub account users can access service and product tools. They can view billed and unbilled usage on devices.

Contacting the Support Team

If you need help switching your Sprint account to paperless, consider seeking help from the customer service team. The best way to contact Sprint is on the phone. There are plenty of phone support options so you can reach them easily. It is fast and the best option to speak directly with a customer care agent. Live chat gives you the chance to speak with a customer care agent as well. It is the best alternative to phone support. If you don't need to speak with an agent, you may look for help on Twitter or the help desk.

How Do I Switch My Sprint Account to Be Paperless?

Why Did GetHuman Write "How Do I Switch My Sprint Account to Be Paperless?"?

After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Sprint Account to Be Paperless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My Sprint Account to Be Paperless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Switching your Sprint account to paperless
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