Sprint Communications is an American telecommunications company that offers mobile phone and Internet services for customers. The company was founded in 1899 originally as the Brown Telephone Company. Sprint is now the fourth-largest mobile network operator in America and as of March 2019 has over 54 million customers.
If you have a Sprint phone and want to know when and how to upgrade the device, keep reading for all the details and next steps.
If you are in a Sprint Lease program, you can upgrade your device at the end of your lease. All of your payments will need to be paid in full and you'll have to return your device in working condition. You can enter into a new lease agreement with a new device but a one-time upgrade fee of $36 may apply.
If you're a part of Sprint's Samsung and iPhone Forever Program, you can upgrade your device to the latest iPhone or Samsung models with a new lease agreement, at almost any time. An upgrade fee of $30 may apply.
If you have purchased an Installment program with Sprint, you can upgrade your device at the end of the plan or when your installment agreement has been paid in full. Most installment programs are 24 months long. If you choose to upgrade your device, a fee of $30 may apply.
Most corporate programs fall under Sprint's discount program. These programs are not typically eligible for device upgrades. Contact Sprint directly for more information about your upgrade options.
If you're having difficulties with the upgrade process online, you can contact the Sprint customer care team via the live chat function. Ask the agent to determine your upgrade eligibility, walk you through any fees, and help you finish the upgrade process.
If you are having difficulties with the online process, you can call into Sprint's customer service team. You'll need to provide your personal and account information to verify your identity. Ask the customer service agent to help you determine if you're eligible for an upgrade. If you are, make sure to ask of any fees associated with the upgrade. You can choose to complete the upgrade process over the phone if you know which device you want to switch to.
If you have questions or want to have your phone's condition evaluated before you start an upgrade, you can visit a Sprint retail location.
After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How and When Can I Upgrade My Sprint Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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