How and When Can I Upgrade My Sprint Phone?

If you want to upgrade your Sprint phone, or understand if you're eligible for an upgrade, follow these simple steps.

Sprint Communications is an American telecommunications company that offers mobile phone and Internet services for customers. The company was founded in 1899 originally as the Brown Telephone Company. Sprint is now the fourth-largest mobile network operator in America and as of March 2019 has over 54 million customers.

If you have a Sprint phone and want to know when and how to upgrade the device, keep reading for all the details and next steps.

Sprint's Upgrade Policy

Lease Program

If you are in a Sprint Lease program, you can upgrade your device at the end of your lease. All of your payments will need to be paid in full and you'll have to return your device in working condition. You can enter into a new lease agreement with a new device but a one-time upgrade fee of $36 may apply.

Samsung and iPhone Forever Program

If you're a part of Sprint's Samsung and iPhone Forever Program, you can upgrade your device to the latest iPhone or Samsung models with a new lease agreement, at almost any time. An upgrade fee of $30 may apply.

Installment Program

If you have purchased an Installment program with Sprint, you can upgrade your device at the end of the plan or when your installment agreement has been paid in full. Most installment programs are 24 months long. If you choose to upgrade your device, a fee of $30 may apply.

Corporate Program

Most corporate programs fall under Sprint's discount program. These programs are not typically eligible for device upgrades. Contact Sprint directly for more information about your upgrade options.

Determine Your Spring Upgrade Eligibility Online

  1. Go to www.sprint.com/upgrade
  2. In the top right corner, click on ‘Sign In.'
  3. Sign in to your account with your Sprint username and password.
  4. Under your account settings, check your phone's upgrade eligibility.
  5. If you prefer not to sign in to your account, go to www.sprint.com/upgrade and under ‘Don't want to sign in?' enter your phone number and ZIP code. Click ‘Check Upgrade Status.'
  6. If you find you're eligible for an upgrade, you can finish the process online. Choose your new device and complete the prompted instructions. You'll receive an email confirming your upgrade and with further instructions (such as where and how to return your current device).

Contact Sprint Customer Service Via Live Chat

If you're having difficulties with the upgrade process online, you can contact the Sprint customer care team via the live chat function. Ask the agent to determine your upgrade eligibility, walk you through any fees, and help you finish the upgrade process.

Call Sprint Customer Service

If you are having difficulties with the online process, you can call into Sprint's customer service team. You'll need to provide your personal and account information to verify your identity. Ask the customer service agent to help you determine if you're eligible for an upgrade. If you are, make sure to ask of any fees associated with the upgrade. You can choose to complete the upgrade process over the phone if you know which device you want to switch to.

Visit a Sprint Retail Location

If you have questions or want to have your phone's condition evaluated before you start an upgrade, you can visit a Sprint retail location.

  1. Go to https://storelocator.sprint.com/locator/
  2. Enter your address and click on ‘Find Stores.'
  3. Note the store hours before you plan a visit.

Why Did GetHuman Write "How and When Can I Upgrade My Sprint Phone?"?

After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How and When Can I Upgrade My Sprint Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How and When Can I Upgrade My Sprint Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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