Square Enix is a popular platform for ordering and preordering games. The popularity of these games, along with the long preorder times, can make customers very eager to find out exactly when they can expect their orders. These orders can be tracked using multiple techniques.
Tracking Your Order through Square Enix
This method may not give you enough information, however. Square Enix does not provide a lot of detailed shipping information on their website. If you cannot find the information you need there, or if you have lost the order number, or if you cannot log in to your Square Enix account for some reason, there is another way you can track your order. Square Enix ships all of their orders by either UPS or the USPS. If you cannot get the information you need from Square Enix's website, go to the email associated with your Square Enix account and find the order confirmation email they sent you. It will tell you which company the package was shipped with, and the tracking number for it.
If Your Order Was Shipped by the USPS
If Your Order Was Shipped by UPS
If you are still unable to track your order, then you need to contact Square Enix's customer support service. Unfortunately, they do not have a customer support phone number. They do, however, have a customer support email address. You can find it here. This can be a slow method of resolution, however, as Square Enix's customer support representatives can take days, even more than a week, to get back to you.
After thousands of Square Enix customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Square Enix Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Square Enix if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Square Enix in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Square Enix Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.