How Do I Dispute a Charge with Square?

Here are some helpful tips that you need to follow to dispute a charge with Square.

Nowadays, you may end up losing a lot of money because of customer disputes. Many disputes spoil the reputation of an organization and so you ought to give the job to experts. Square Inc. is renowned for handling client-customer disputes in an amicable manner. All parties should be satisfied with the final decision, which is typically made by the bank.

However, to avoid any friction with the client and their bank, you should task Square Inc. for a job well done.

Here are the steps that you need to follow to dispute a charge with Square.

1. Provide Supporting Documentation

When a customer files a complaint and asks for a refund, we are usually contacted by the bank for more clarification. We will then immediately alert you of the dispute so that we can provide the supporting documentation to the bank authorities.

Now, the ball is on your court, and you should maximize and give us the right documents that we will use to challenge the customer's petition. Look for receipts, email correspondences, invoices, transactions, and any transaction proof. You can also attach pictures showing the delivery of the product in question. Legit evidence increases the chances of winning the dispute case.

From the dashboard, you'll find the following information.

  • The reasons as to why the customer has initiated a dispute. You need to have a clue and know the specific reason that has brought up the claim in the first place. This action will enable you to get a brief idea if you should compensate for the dispute or not.
  • Information that the Bank Requires. Before making the final decision, the bank needs to listen to both parties. Rushed decisions open loopholes for court battles that should otherwise be avoided. Look at the bank's requirements and compile a file of the necessary information that you should provide for a win-win solution.
  • Information about the Status of the Dispute. We'll keep on updating you on the current status of the claim and any necessary adjustments that are required. However, you don't have to keep on checking the dashboard now and then because we will email with the details concerning the dispute.
  • Deadline for Submitting the Supporting Documents. Regularly, the bank offers a specific time limit upon which you should provide the transaction documents. After this grace period, the bank is free to make an informed decision based on the evidence presented. Therefore, ensure that you include every little detail that will favor your side. Otherwise, you might end up losing a lot of cash from careless mistakes that should be avoided at all cost.

2. Wait for The Bank's Response

The bank's decision is final. Their team will go through the evidence presented by both parties. After analyzing all the possible options, the bank will either decide that you pay up the customer or do away with the dispute. If you win the case, Square Inc. will lift a hold of your bank finances, and henceforth you can deposit the money into your account. The banks typically take 90 days to resolve the dispute. We will alert you on the outcome of the conflict as soon as possible.

Square Inc. is the best company to handle your client disputes. We have the best team who'll work to ensure that you don't lose your hard-earned cash. All we need is honesty. Provide us with accurate information about the dispute. Our team will come up with workable solutions to solve the claim. Kindly contact us for more details and inquiries. We promise to give you value for your money.

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Why Did GetHuman Write "How Do I Dispute a Charge with Square?"?

After thousands of Square customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Square? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Square if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Square Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Square in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Square? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 2 years ago
Updated 2 years ago
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Dispute a Charge
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Dispute a Charge
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