Nowadays, you may end up losing a lot of money because of customer disputes. Many disputes spoil the reputation of an organization and so you ought to give the job to experts. Square Inc. is renowned for handling client-customer disputes in an amicable manner. All parties should be satisfied with the final decision, which is typically made by the bank.
However, to avoid any friction with the client and their bank, you should task Square Inc. for a job well done.
Here are the steps that you need to follow to dispute a charge with Square.
When a customer files a complaint and asks for a refund, we are usually contacted by the bank for more clarification. We will then immediately alert you of the dispute so that we can provide the supporting documentation to the bank authorities.
Now, the ball is on your court, and you should maximize and give us the right documents that we will use to challenge the customer's petition. Look for receipts, email correspondences, invoices, transactions, and any transaction proof. You can also attach pictures showing the delivery of the product in question. Legit evidence increases the chances of winning the dispute case.
From the dashboard, you'll find the following information.
2. Wait for The Bank's Response
The bank's decision is final. Their team will go through the evidence presented by both parties. After analyzing all the possible options, the bank will either decide that you pay up the customer or do away with the dispute. If you win the case, Square Inc. will lift a hold of your bank finances, and henceforth you can deposit the money into your account. The banks typically take 90 days to resolve the dispute. We will alert you on the outcome of the conflict as soon as possible.
Square Inc. is the best company to handle your client disputes. We have the best team who'll work to ensure that you don't lose your hard-earned cash. All we need is honesty. Provide us with accurate information about the dispute. Our team will come up with workable solutions to solve the claim. Kindly contact us for more details and inquiries. We promise to give you value for your money.
After thousands of Square customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Square? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Square if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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