Square: How do I find a specific transaction?

A simple 11 step guide for solving this common Square problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
Sign in to your account with your username and password here https://squareup.com/login?return_to=%2Fdashboard%2Fsales%2Ftransactions
On the dashboard, click Transactions
Set the date range
Select All Day
Select All Locations
Click Export
If you know the credit card of the person that you are looking up, from the Dashboard, click Reports
Follow the same steps as above until you reach the point where you complete inputting in the date ranges.
In the top right you will see "Search by card". In that box enter the last four digits of the credit card number
If you don't know the credit card number, then you will need to contact the person to supply that information.
If you can't get in touch with the customer and you need help from someone at SquareUp, here are the best ways to contact them contact info here. Let me know if that helps!
Do you have this same issue? Get started now with our tips and tricks.
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Author: Adam • May 9th, 2016

About this Step by Step Guide

After thousands of Square customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Square: How do I find a specific transaction?; Somone changed my email address this weekend and now i cannot sign in.I am afraid I was hacked.; My account has been compromised. Someone added an account and it was not me and has been charging credit cards; I want to sign up for Square, but I do not have an SSN. The sign up process will not allow me to complete my registration.; Cannot pair my new square reader with my Apple mini iPad; I am not a Square customer, but I just recieved a phishing scam about my Square account. Do you want me to forward it to you or delete it?... So we put together this guide to try to help. It has 11 step(s) to it. It takes an average of 109 minutes to get through these steps according to other users, including time spent working through each step and contacting Square. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Square Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Square that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I find a specific transaction? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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