Failed payments on Square can be very frustrating. Fortunately, it is possible to identify the cause of your problem fast and get a solution for it. The most common reason for the problem is using an outdated app. Always ensure that your app is updated before making a payment. If your app is up to date, there are a few troubleshooting techniques that may help you.
Declined Cards With Square
A lot of Square users If your card is declined, an error message will be displayed. Common error messages include the following;
If your card is declined even though it is valid, you may have to contact your bank for help. They should help you identify the cause of the decline and solve it.
If your manually entered transaction is declined, it may be because of errors when entering your information. Your information must be 100% accurate. It should match your information on the payment card completely.
When entering a third-party gift card, the customer may have to contact their card issuer who will help them register the card with a billing address.
If your calendar is not accurately set, your card may be declined. You can check your calendar in the following steps
1. Click Settings, General, Information, and then Calendar
2. Click on the Gregorian calendar
3. Log out of your account and then back in.
If the information entered on your card is inaccurate, it will turn red. Check it and confirm with your customer that they have provided you with the right information.
Your Square transaction may be canceled if you do not have a stable connection. You need an active internet connection to process payments. Connect to Wi-Fi or data service. Wi-Fi is the best option if you want a faster processing speed.
Your transaction may not be complete if you are using an unacceptable method of payment. Double check to ensure that you are using a card that is acceptable. If it is not, you may need to find an alternative method. Some acceptable currencies include; the United States dollar, Euro, British Pound Sterling, and Australian dollar. Unacceptable methods of payment include; checks, Bitcoin and other cryptocurrencies, Pay Pal, direct deposit, MasterCard SecureCode, and Verified by Visa.
Missing or Incomplete Transactions
If, after processing your Square Gift Card, you find that the balance does not cover the complete amount of the sale, there may have been a problem with the transaction. Navigate to the signature screen and click 'Done.' This will help to process the complete sale amount.
If a payment is declined, interrupted or canceled, the customer will see it as a pending charge. Even though it may seem like the charge has posted to their account, it will disappear in a few days. Once a payment has been voided, Square sends a void notification to the bank.
Canceling Transactions on Square
You can cancel a transaction if you accidentally charge the wrong account. Click on the X at the top of your signature screen. You may need a passcode when canceling transactions.
If you have trouble with your Square payments, you should contact the customer support team for help. If you contact them by phone, you will speak to an agent who will help you deal with the problem. It is possible to contact them on the phone even when you are abroad. You may also get help from other Square users who have gone through the same problem.
After thousands of Square customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Square Payment Failed? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Square if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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