Square is a financial services and mobile payment company. The San Francisco based firm allows its users to accept payments using secure credit card processing which not only increases the safety of payments but also their speed.
The reasons you may face trouble receiving payments on the Square app are many and varied.
If your card is declined in the Square app, you will see an error message on the screen which may include declining of a card due to expiration. Another declined card error message will tell you to contact the card issuer before attempting the payment again. Another form of card decline error message will tell you to ascertain the card number, expiration date, CVV and ZIP code.'
If you do not receive an exact reason for the failure of the payment processing, you should confirm if your card is valid by contacting the issuing card company.
When manually performing transactions on the Square app, the information needs to be completely accurate to successfully receive a payment. Information such as your billing address, ZIP code or calendar has to be 100% accurate or you risk the payment not going through.
Declined cards may lead to pending charges on your card or bank statement. Square sends the void notification straight away, however, it may take the bank or credit card company a few business days to eliminate the charge.
Your payment information also needs to be completely accurate. If you input any wrong information, the card's numbers will turn red. In such a case, you should verify that the information you are submitting is correct.
Moreover, payments on Square can fail if your Wi-Fi or internet connection is weak. Therefore, before attempting to process a payment on the Square app, you should ensure that strong network connection. When you accept cash or other tender in the Square app without a network connection, the payment will be listed in 'Uncompleted Payments' and will be processed when you have a stable network connection.
If you try and process a Square Gift Card payment but the amount doesn't cover the sale's full amount, you will have to click 'Done' on the signature screen and then proceed to process the entire amount of the sale.
Trouble Shooting Solutions
If you are having trouble receiving a payment on Square, you should ensure that you are using an updated version of the app and if not you should update the app.
If updating the app does not work, you should try some troubleshooting solutions such as switching your phone off and then on again, deleting then reinstalling the app or simply shutting down the app and then opening it again. If the troubleshooting solutions don't work, you should contact Square immediately.
Confirming Successful Payments
Before contacting Square's customer support, you should confirm if the payment is successful or not. You can check the success of a payment on Square through several methods.
Payments on Square are not complete until gone past several screens to complete the payment's full amount. Therefore, you should confirm that there is no remaining balance on a transaction to successfully process a payment.
You should ensure that you have received a notification email from Square if you process an offline mode payment. Such payments will be successfully processed as long as you reconnect to a network within 3 days and the card is not declined.
You can check if transactions are successful by checking transactions or your payment history in the app via your 'Square Dashboard.' Unsuccessful transactions will be found in your 'Transactions Report.'
If you have any trouble receiving a payment on Square you can contact customer support for assistance. You can find Square's customer support contact information on GetHuman.
After thousands of Square customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do If I'm Having Trouble Receiving a Payment on Square? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Square if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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