How Do I File a Claim with Squaretrade?

You can file a claim on SquareTrade is easily with these helpful tips.

SquareTrade is a company that offers consumer electronics and appliances users extended warranties. Consumer electronics that can receive an extended warranty include iPhones, TVs, Smartphones, Tablets, Laptops and Appliances.

The coverage from SquareTrade begins when you purchase your plan. The coverage for accidental damage begins on the purchase date whereas coverage for mechanical and electrical failures starts when the manufacturer's warranty ends.

Before you begin the process of filing a claim on SquareTrade, you need to have certain information ready so that you can receive the best and fastest service possible.

You require the item for which you're filing a claim near you so as to provide specific details about it when asked. You also need to write down certain elements of the item for which you are filing a claim including the item's serial or model number, IMEI or MEID number, model, carrier, memory, size and color among others.

The last thing you need is the item's receipt. You need to submit either a hard copy or soft copy copy of the receipt you received when purchasing the item. You can submit your receipt of the item through the following process:

  1. Launch your web browser and open
  2. Log in to your account or set up an account if you do not have one
  3. Click on the name of the item with the warranty for which you want to submit a receipt
  4. Click 'Manage my receipt' in a box on the right of the next page
  5. Tap the blue 'Choose File' button on the next page
  6. Select the file format in which you want to upload the receipt i.e. JPG, JPEG, PNG or PDF. Take a picture of a physical receipt if you have one and upload it
  7. Click the 'Yes, Use This File' tab
  8. Click 'Submit now' to send the receipt.

You should back up the data in the item before filing your claim. If your item needs to be restored or replaced, failure to back up your data will lead to complete loss.

You also need to deactivate your 'Find my iPhone' app if you have an iPhone to successfully complete your claim. It ensures that your data remains safe while SquareTrade repairs or replaces your iPhone.

Filing a Claim

You can file a claim on SquareTrade through a straightforward step by step process. Your plan does not have to be registered for you to file a claim.

  1. Launch your web browser and open
  2. Log in to your account or set up an account if you do not have one. Using the email address you used to buy your protection plan to set up an account is recommended
  3. Click the 'File a claim' tab in the top of the page and follow the instruction to file the claim
  4. Click 'Submit' when done to file the claim.

Claim Approval

There are several actions that can happen after you file a claim depending on the item, how the item was damaged and when you file the claim. The most ubiquitous include shipping your item in a secure box to a SquareTrade service center, receiving in-home repair from a technician, replacement of a broken item, reimbursement for a replacing or repairing the item, troubleshooting solutions may be offered online or over the phone and initiating of a repair with your local repair shop.

You can also file a claim by contacting SquareTrade customer service directly. SquareTrade has two ways through which their customer service can help you file a claim; phone and email.

Filing a claim via phone is faster than doing it by email but an email offers a lot of space to present your claim. You can find both the phone number and email address on GetHuman.

Why Did GetHuman Write "How Do I File a Claim with Squaretrade?"?

After thousands of SquareTrade customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Claim with Squaretrade? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SquareTrade if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for SquareTrade Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SquareTrade in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Claim with Squaretrade? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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