How Do I Check the Status of My Order With Rock Bottom Golf?
After placing your order with Rock Bottom Golf, you should wait at least 24 hours before trying to check its status. Once your order ships, you will receive an email with the tracking details. Before tracking your order, you must have the email address associated with your account and password. Follow these steps to check the status of your order with Rock Bottom Golf.
1. Log into your account or create a new one
2. You should be able to see your order status if it has been over 24 hours since placing your order
3. If you cannot see your order status, consider sending them an email to inquire about an update.
If you place an order before Noon Eastern, it is likely to ship on the same day. If you place it after Noon Eastern, it will ship on the next day. If your order chooses the economy shipment method, it isn't eligible for same-day shipping. You should allow up to three days for them to ship. You will receive an email with the tracking information once your order ships.
Damaged, Incorrect or Defective Shipment
If the shipment you receive is damaged, do not be worried. The manufacturer's warranty covers all products and Rock Bottom Golf can help you resolve the issue. Defective and damaged products may be replaced or repaired and the entire process takes up to four weeks. If you run into any problems with the manufacturer's warranty, contact Rock Bottom Golf for help.
Pre-Owned Return Policy
If you have an unused pre-owned order, it can be returned within 30 days. You will receive a refund to the original method of payment. The 30-day playability program covers all pre-owned items.
Contacting the Support Team
There are plenty of ways to contact the Rock Bottom Golf support team if you need help. The best way to contact them is on the phone. It is the only option to speak directly with a customer service agent. The customer service agents can help you address various issues on the phone. However, you may need to call various times before getting the support you need. Phone support is fast and you can get help for all kinds of problems.
If you do not necessarily need to speak with an agent, consider getting support through email. Email support is one of the best options since you can retain details of your interaction with the customer care agents. Send them a brief email with the details of your problem and they will get back to you. With email support, you may need to send a few emails back and forth before getting the support you need.
The Rock Bottom Golf help page is the first support option for most customers. It has plenty of help pages that could address the issues you are facing. Going through the help pages, you can find reminders and targeted tips to help you. The help desk allows you to learn from both the customer service team and previous customers. You may not need to contact the support agents directly.
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