How Do I Get a Refund in Steam?

If you make a purchase on Steam, it is possible to apply for a refund within 14 days of your purchase. Steam allows you to request a refund for just about any purchase. The reason for your refund request does not matter. You are eligible for it regardless of your reason for requesting a refund. Whether your PC fails to meet the hardware requirements or you simply changed your mind about a game you purchased, you can request a refund.

You can get a refund if you have played your title for less than two hours and your request is within the return period. Do not be afraid to request a refund if your return period is over. You may still be able to get a refund

Steam refunds are sent to your Steam Wallet funds or through the method you used to make your purchase. If your request is approved, you should get your money back within a week.

If Steam is unable to give you a refund through your original method of payment, you will receive the full payment to your Steam Wallet. With some payment methods, it may be impossible for Steam to refund a purchase.

Getting Refunds for In-Game Purchases

You can get a refund for all your in-game purchases. For in-game purchases, you should make your refund request within 48 hours of purchase. It is, however, important to note that you can't get a refund if you have already consumed, transferred, or modified the item.

Getting Refunds for Steam Hardware

If you make your request within the return period, you can get a refund on your steam hardware. You have to ship the hardware back within 14 days after requesting a refund. The Hardware Refund Policy has details to guide you when returning hardware and accessories.

Getting Refunds on Pre-Purchased Titles

You can get a refund on your pre-purchased titles if you have paid for them in advance. You may request a refund any time before the release of the title. If the title is released, you can request a refund within 14 days.

Getting Refunds for Bundles

You can request a full refund for bundles purchased on Steam. To request a refund, ensure that you haven't transferred any items in the bundle. The combined usage time for all the bundles should be less than two hours.

Getting Refunds for Steam Wallets

If you purchased Steam Wallet funds, you may request a refund within 14 days of purchase. You must have purchased them on Steam.

How to Make a Refund Request

You can request a refund even if you do not meet the refund rules. When you submit your request, it will be reviewed and you may get your money back. Follow these steps to get a refund.

1. Find Steam Help and log in with your account

2. Click on 'A Purchase'

3. Find the purchase for which you would like a refund and tap on it. If you do not find the item, it may not be eligible for a refund

4. Choose the problem that you have with the product

5. Click on the option 'I'd like to request a refund.'

6. Fill out the request form and submit it.

7. Click on the drop-down and select the original payment method or Steam Wallet.

8. You will receive an email to confirm that your request was submitted successfully.

If you have trouble getting a refund for any items on Steam, you can always get help from the support team.Contact Steam customer support through phone or email and they will help you with the problem.

How Do I Get a Refund in Steam?

Why Did GetHuman Write "How Do I Get a Refund in Steam?"?

After thousands of Steam Software customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund in Steam? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Steam Software if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Steam Software Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Steam Software in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund in Steam? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Steam Software

Asked a month ago
Updated a month ago
Viewed 13,066 times
Steam Software
undefined
Refund

What customers are saying about this and similar problems

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!