Steam Software: How do I recover my account?

A simple 6 step guide for solving this common Steam Software problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
We can help you with that. If you need to recover your account, you can do so by clicking this link
Click "Forgot your password" at the bottom of the page
Enter your Username or email on the account
They will send you an email with the reset link. When you receive it, open the email.
This will take you to a new page to reset your password. Enter a new password and confirm it.
If you do not have access to your old email account, you can submit a support ticket to them here
Do you have this same issue? Get started now with our tips and tricks.
Start fixing my issue
Author: Adam • May 31st, 2016

About this Step by Step Guide

After thousands of Steam Software customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Steam Software: How do I recover my account?; I refunded a game and I haven't gotten my money back; because i was having problem making an account; my steam email has been changed, so therefore i cant get my access code on my new computer.; game purchased on ebay has a previous steam account with activation code.; Somone hacked into my account I can't get in he changed my password the email... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 110 minutes to get through these steps according to other users, including time spent working through each step and contacting Steam Software. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Steam Software Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Steam Software that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I recover my account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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