What Do I Do If My Steam Card Was Lost or Stolen?

Replacing a Steam card can be quite complicated and frustrating; however, if your card has been stolen or used without your permission and you meet specific criteria, you can call Steam support, and they should replace it for free.

Steam cards have become something akin to a currency in their own right. Many online games allow for purchases of game time, items, and other upgrades using only a Steam card as currency. These cards have also become a popular target for theft. If your Steam card has been stolen or lost, here are some avenues you can pursue to report the issue and try to get the card replaced.

1. Deactivate It

Once you realize your Steam card is gone, you want to ensure that no one else can use it. If a thief has your Steam card, they can easily add the funds to their online wallet and use it. In this situation, the best thing you can do is to deactivate your card immediately.

  • Visit the Steam website.
  • Click on Manage Gifts and Trades at the top of the page. This should lead you to a screen with your active gifts and trades list.
  • At the bottom of this list, click on "This is my gift card"
  • Click on the link for the missing card. This will allow you to delete it.

If someone has stolen your card, it may be too late to deactivate it, as the thief may have already redeemed the funds. Follow these steps regardless in case they decide to use the card again in the future.

2. Report the Loss Via the Self-Help Portal

If a thief has used the card and redeemed all of its value, you must report the theft to Steam to acquire a new Steam card.

Steam support should replace a lost or stolen card if you report it via their self-help portal. You can find the process for reporting a lost or stolen Steam card on the company's website.

One of the most critical steps in the process is your digital proof of purchase or Steam Guard Mobile Authenticator code. You will need to provide this code to verify that you are the original purchaser of the card and still have access to your account. The second part of this process requires you to contact Steam support via an email address which you can find on this page.

3. Call the Steam Customer Service Line

If you cannot use the self-help portal or if your card was lost or stolen years ago, Steam will still replace it for free. All you need to do is call their customer support line and choose the Purchase Issue option.

It's a good idea to gather all your receipts and information about your Steam account, including email address, current balance, and date of last use, before calling. Also, note any details about your card, such as card number, where you bought it from, and the date.

What Is Steam's Basic Policy on Stolen or Lost Cards?

Steam will replace your card for free if it's stolen or lost under the condition that you have used Steam Guard Mobile Authenticator on your account. Steam's policy regarding missing cards has recently become considerably stricter; however, it appears that this is related to hacked or compromised accounts.

Why Did GetHuman Write "What Do I Do If My Steam Card Was Lost or Stolen?"?

After thousands of Steam Software customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Steam Card Was Lost or Stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Steam Software if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Steam Software Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Steam Software in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Steam Card Was Lost or Stolen? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Steam Software

Asked 5 months ago
Updated 5 months ago
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Steam Software
Replace steam card
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