What do I do if I have a defective card on Steam?

Defective cards are frustrating and can at times, take a while to fix yourself. Luckily we looked it up for you and detail how to fix the issue quickly.

Like any other scratch cards, Steam cards can get damaged and unreadable. When that happens, you will need instant help from Steam to get your gaming back up.

Here are simple steps to follow when you have a defective card on Steam.

When The Steam Card is damaged from Excess Scratching

When your code is damaged, and you cannot recognize most of the numbers that were on the card, you should contact Steam support. Follow the following steps:

  • Scan or take a photo of the front and back side of your Steam card

  • Attach the photo or scanned steam card to the support ticket

  • Wait for the Steam support to get back to you

Your scanned photo should look like the one shown on Steam support.

Note that, the photo of the receipt you send to the Steam support should not be edited or marked in any way. By so doing, you will have rendered the card useless.

Again, if the damaged Steam codes are printed directly on your receipt, Steam support will not redeem them for you. Instead, you should return the receipt to the store and get help from there. The store operator should be able to give you new codes to redeem on Steam.

For Cards Purchased From Paypal

When your Steam wallet code from PayPal is defective, you need to contact PayPal support. Either PayPal or WebMoney will direct you on how to redeem your defective card. This is the same case when you are using prepaid cards issued by WebMoney or PayPal.

When You Keep Getting an Invalid Code Error

In instances where you keep getting an invalid code error, the problem might be:

  • You are entering the wrong letters or numbers

  • You are skipping some numbers on the codes

  • The code you are using has already been used

  • You have the wrong code

In most cases, invalid code errors are due to users confusing certain letters and numbers. If you keep getting an invalid code message, try any of the following tips:

  • For the number 0, try entering letter O, Q, or D and see whether the code goes through

  • For number 1, try entering letter I in its place

  • Try interchanging letter B with number 8

  • Interchange letter G with number 6

  • Check other instances of numbers and letters that might be confused

  • Re-enter the code ensuring that you do not skip any numbers or letters

Defective Cards from In-Store Retailers

Because digital codes and cards cannot be spoiled, most damages are witnessed on cards from retailers in stores. If your code is damaged or unreadable, take the card or CD back to the retailer and have them give you a new code.

If you had not used the code, most stores would issue you a replacement card with a new code, and some will help you figure out the damaged code. If only one of the numbers or letters has been damaged, the retailer will help you determine the missing number/letter.

Get Help from Steam Discussions

You can also get help from the Steam Community. However, the community cannot help if you scratch your code beyond numbers/letters recognition, but they can help you when your code doesn't go through. Some issues have already been tackled on the community. If you cannot get help from the issues already tackled, you post your question by:

  • Visiting Steam Community

  • Search for discussions on the search bar

  • If you do not get help, select Help and Tips on the list of discussions

  • Select Start a New Discussion and post your question

  • Other Steam users will help you with your defective code problems

However, do not share your code with the members, instead share your problems.

What do I do if I have a defective card on Steam?

Why Did GetHuman Write "What do I do if I have a defective card on Steam?"?

After thousands of Steam Software customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if I have a defective card on Steam? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Steam Software if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Steam Software Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Steam Software in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if I have a defective card on Steam? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Steam Software

Asked 3 years ago
Viewed 280,782 times
Steam Software
Steam Software
steam phone number
steam customer support
steam defective card
Defective Card
Defective Card

What customers are saying about this and similar problems

Wallet code on Steam Card damaged and can not be used. It is a$*** card. I would like t...
I purchased a $** game gift card pay for yesterday scratched it and send it to a friend...
I purchase a gift card for $** * days ago send it to my friend yesterday she said it in...
I purchase a gift card for $** * days ago send it to my friend yesterday she said it in...
Purchased Steam Wallet card and wallet code is damaged and unreadable. I cannot make ou...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!