Steam is a popular gaming platform. It has more than 300,000 users. Steam makes it possible to access, play, and chat about your favorite games. The popularity of the game has made it a target for hackers. To log in to your Steam account, you must provide your username and password. If someone has access to your password, then they can hack your account. Fortunately, it is possible to recover your password and gain access to your account. Follow these steps to recover your account if it is stolen.
1. Scan Your Computer
The first step is to scan your computer for spyware, viruses, and spyware. Malicious code can access your Account name and password. If you recover your account before completing this step, then you may end up losing it again.
2. Reset Your Email Password
If the email associated with your account is compromised, it may be easy to hack your account. Change the password of your email and use a strong password that is difficult to crack. This will make it difficult for the hacker to access your account again.
If you do not change the password of your associated email address, the hacker may interfere with the recovery process. Do not share your password with anyone.
Even the closest friends and family members may hack your account. When seeking help from the customer support team, they should not ask for your password.
Get Help From Official Steam Websites
There are plenty of official steam websites that may help you gain access to your account if it has been hacked. You should enter your password only to official websites. If you suspect that the website you are using is not official, you should not enter any of your personal information.
The official sites will provide you with information that may help you protect your account from being hacked in the future. Steam Account Security Recommendations give you tips for protecting your account.
If you want to recover your account from Steam Support, you will be required to provide the following information;
1. The email address associated with your Steam account
2. The name on your card
3. The type of card that you used to make the purchase
4. Your billing address
5. Steam wallet codes
6. The email address you used for your account
7. Your username on Steam
8. CD keys
9. Your account transfer information
Resetting Your Account
You can reset your account if you are no longer able to access your account or a hacker changed your username. Go to the login page and click on the option 'Retrieve a lost account.' Go to the option 'I know my account name' and then 'Next.' To reset your account, you must provide your account name and the email that is associated with that account. Enter the verification code that is provided and answer a secret question. You will then be asked to enter a new password.
You must be very vigilant when using your Steam account. It is very easy to get your account hacked. Even users with accounts that seem authentic may be capable of scamming you. Do not share your passwords with anyone and do not trust unofficial sites.
If you still have trouble accessing your Steam account, contact Steam customer support team for help. Going to the help desk is the best option if you want to get fast help. If you contact them by phone, you will be connected with an agent to help you deal with your issue. You should report all suspicious accounts on Steam to protect fellow users.
After thousands of Steam Software customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Steam account was hacked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Steam Software if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Steam Software in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Steam account was hacked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.