How Do I Exchange My Item with Stitchfix?

If you're not happy with an item that you received from Stitchfix, you can easily exchange it for a different size, color, or style. Just log into your account. And remember, you can only exchange an item if it's in new condition and has the original packaging. If the item is damaged, defective, or if you received the wrong item, request a refund.

We all know how difficult it is to shop for clothing. You either don't know what to get or get something you don't like. But what if there was a company that could take the hassle out of shopping for clothes? Stitchfix is a clothing subscription service that sends you five clothing items each month. You can try them at home and only pay for what you keep. If you don't like something, you can return it for free. Plus, the stylists handpick each item based on your preferences. If you're interested in exchanging an item that you received from Stitchfix, the process is easy.

Use the Stitchfix Website

After visiting the Stitchfix website, log into your account and follow these instructions:

  1. Once you're logged in, you'll see a list of all the items you've received in your most recent shipment. Find the item that you want to exchange and click on it.

  2. There will be a button that says "Exchange Item." Click on that button, and it'll take you to a page where you can select the new size or color you want. You can also leave a note for your stylist on this page.

  3. Once you've made your selections, click "Submit," They will process your exchange.

  4. You'll receive an email notification when your exchange has been processed and shipped to your new item. The email will also include instructions on how to return the original item if you choose to do so.

Call Customer Service

If you can't exchange your item on the website or have any questions about the process, you can always call customer service. The number is available on the Stitchfix website. When you call customer service to exchange an item, they'll ask you for your order number and the item you want to exchange. They'll also ask for your new size or color preference. Once they have all of that information, they'll be able to process your exchange and ship out your new item.

Under What Circumstances Can I Exchange an Item?

There are a few circumstances in which you may not be able to exchange an item. If the item is damaged or defective, you'll need to return it for a refund instead of exchanging it. If you received the wrong item, you can also return it for a refund or exchange it for the correct item. And finally, if you received a promotional item, it can't be exchanged for another item. But other than that, you should be able to exchange any item you receive from Stitchfix.

What If I Don't Have My Original Packaging?

If you don't have the original packaging, you can still exchange your item. Just make sure that you include a note explaining what happened to the packaging with your return. The customer service team can process your exchange as long as they have all of the other required information. If you have any more questions, you can always call customer support.

Why Did GetHuman Write "How Do I Exchange My Item with Stitchfix?"?

After thousands of Stitchfix.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange My Item with Stitchfix? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Stitchfix.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Stitchfix.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Stitchfix.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange My Item with Stitchfix? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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