So you bought something from Stitch Fix only to discover when you tried it on that it didn't have quite the look you'd hoped for. That's just part of the process of putting together a good Stitch Fix wardrobe, and it's why the company makes it so easy to return purchases that don't work out.
You can purchase items from Stitch Fix by having a bunch of selections sent in a Fix delivery so that you can try them on before you buy them. Once you get the delivery, you have three days to decide what to keep and send the rest back unpurchased. You can also return a purchased Fix delivery item for a refund as long as you return it within 30 days of purchase. The same goes for Stitch Fix Freestyle purchases.
If you have decided not to purchase one of your Fix delivery items, just place the item in the prepaid return envelope that came with your delivery. All of the tags and original packaging must be included with it. Then, bring the envelope to the post office and mail it, or put it in a nearby mailbox.
Contact Stitch Fix and ask for a prepaid label. Print it out and attach it to an envelope or some other package large enough to fit your returned item. Pack it up along with its original packaging and tags, and mail it back to Stitch Fix.
To return a Stitch Fix Freestyle purchase, follow this procedure:
If you need any help making your return, you can get it from a Stitch Fix customer service representative. You have to use email to do it, as Stitch Fix has no other contact options.
After thousands of Stitchfix.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Stichfix? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Stitchfix.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Stitchfix.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Stichfix? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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