How Do I Recover a Lost Password or Pin for My Straight Talk Account?

Forgetting your password for any online account is inconvenient but Straight Talk Wireless makes resetting it easier. You can reset it by going online, sending a simple text to 611611 or using the app. Whichever method you use, you're guaranteed to get back to the next thing on your to-do list.

In this day where smart phones have become more of a necessity to remain connected to others, people still want affordable options that do not bind them to pricey contracts. Straight Talk Wireless is one of the many prepaid options for smart phone users, but any account you create is another password to remember. So what do you do when you forget your Straight Talk password? This guide will show you how to reset it so you can move on to more important things.

When you created your account, your log in was your email address and password, instead of a phone number and a four-digit PIN for setting up an online profile as used by other prepaid plan providers. Currently, Straight Talk has three ways to reset your password, online, via text or through the app.

Reset Password Via Website

  1. Go to Keep in mind that this URL will route you to the correct but is much easier to remember.
  2. Click on the My Account option, located on the right-hand side of the page.
  3. Here, you'll see the log-in screen. Click on the word password in Forgot email or password.
  4. Enter the email address for your account and confirm you're not a robot by completing the quick Captcha verification.
  5. Once you've correctly verified the Captcha, click on submit. You should receive an email with the link to reset your password.

Quick Tip for Forgotten Email

If you forgot your email address and click on the Forgot email option, you will be prompted to enter your phone number or serial number before completing the captcha.

Reset Password via Text Option

Text the word PASSWORD to the helpline 611611.

Reset Password via the App

Although there is an option to remain logged into the app even when it's not in use, many people prefer to log out and sign in at their convenience. If you are logged in and receive errors, try logging out before trying the following steps.

  1. Open the Straight Talk app and tap forgot password.
  2. You may be asked for either your email address or phone number so be prepared to enter either one.
  3. Follow the prompts to reset your password.

Those who need more help can call Straight Talk's customer service here. They're open 7 days a week, from 8 a.m. until 11:45 p.m. EST.

How Do I Recover a Lost Password or Pin for My Straight Talk Account?

Why Did GetHuman Write "How Do I Recover a Lost Password or Pin for My Straight Talk Account?"?

After thousands of Straight Talk customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Lost Password or Pin for My Straight Talk Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Straight Talk if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Straight Talk Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Straight Talk in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Lost Password or Pin for My Straight Talk Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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