How Do I Transfer My Straight Talk Account to Another Carrier?

Straight Talk allows its customers to port their numbers. You can transfer a Straight Talk account by simply swaping SIM cards. If that doesn't work, try changing it online. The online method is the best way to get it done. If that does not work you should contact customer service about a Straight Talk account transfer.

Jan 29, 2020

How Do I Transfer My Straight Talk Account to Another Carrier?

You can transfer your Straight Talk account to another carrier is a relatively easy process. You have several options as far as ways to transfer your account are concerned.

The simplest process is to simply remove the Straight Talk SIM from your phone and put in another cell phone. However, the phone has to be compatible with Straight talk network you are using. The SIM cards also have to be of the same size.

If moving your account by changing your SIM cards does not work, you will have to transfer your account online. If you don't have an account, you will need to set one up at this stage.

Your current phone should be labeled as an active device on your Straight Talk account. Once you complete the transfer, you can transfer your number and credit balance.

You will probably need a new SIM card and phone for a successful transfer of your account. Phones purchase from Walmart or directly from the Straight Talk website, all the necessary information came with the packaging.

If you purchase a new phone from elsewhere, you will have to buy a new SIM card. Based on the SIM card space in the phone, you will determine the SIM card size to choose.

You should also ensure your new phone is on Straight Talk's compatibility list. Remember that Straight Talk is a mobile virtual network operator so you will have to select the Telecom giant network you want that is Verizon, AT&T and T-Mobile.

You can retain your balance provided your phone is compatible with your current Straight Talk plan. Phone number porting is also a possibility.

If your plan and phone are incompatible your balance will be erased and you will have to acquire a new service plan. The respite is that you should be able to keep your phone number.

Transferring Your Account

The following process is how you transfer you're your Straight Talks service account to a new phone or SIM card:

  1. Launch your browser and open straighttalk.com
  2. Click ‘Activation' from the options on the menu
  3. Below the tab labeled ‘Bring Your Own Phone or Devices,' Select ‘Activate'
  4. Below the tab labeled ‘I HAVE A SIM CARD,,' Select ‘Activate'
  5. Below the tab labeled ‘Bring Your Own Phone or Devices,' Click ‘Select'
  6. Input your SIM card number in the tab labeled, ‘Enter your SIM card here' and click ‘Continue'
  7. Below the tab labeled ‘KEEP MY NUMBER,' click ‘Select'
  8. Input your phone in the tab, ‘Please enter the phone number you want to keep here,' and click ‘Continue'
  9. Log in with your Straight Talk account when prompted
  10. Ascertain the SIM card number is accurate below ‘Information About Your New Device.' Don't worry if the first few digits are not there
  11. Check the dialog box next to your phone number below ‘Information About Your Current Device'
  12. After reviewing all the information on the page and ensuring it is correct, click ‘Submit.'

You can also contact Straight Talk customer service if you have an issue transferring your account with the process outlined above. Customer service is also capable of doing the transfer for you.

You can call their customer service phone number and hold on the line until you are connected to a customer service agent. Tell him/her that you want to transfer your account and they will happily assist you. Visit GetHuman to get their phone number.

You can also indulge customer service in a live chat to transfer your Straight talk service. The live chat is fast but it is not always available. To find out when it is, visit GetHuman.

You can also reach Straight customer service through their email address. Email is not the best for this task but it will get customer service attention so patiently await a reply.the email address can be acquired from GetHuman.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Transfer My Straight Talk Account to Another Carrier?

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