If the broken phone was purchased as a new phone less than 12 months ago, it is probably still covered by the manufacturer's one-year warranty, depending on the extent of the damage. Additionally, refurbished smartphones are covered by a one-year warranty by Straight Talk.
If you have a broken Straight Talk phone that is not covered by any warranty or additional insurance coverage, you can easily transfer your current service plan to a new phone that is compatible with your broken phone's SIM card. If your phone is a CDMA/LTE phone, you will need to find a compatible CDMA phone, such as an unlocked Verizon or Sprint phone. Or, if you have a GSM/LTE phone, you can use an compatible GSM phone, such as an unlocked AT&T or T-Mobile phone.
To discuss your options or if you have any questions regarding your phone's network type, call Straight Talk Customer Service.
Before you begin you should have the IMEI, MEID, or serial number for the new device ready.
Go to the activation page on Straight Talk's website and select the option to activate a smartphone (the first option on the page). Then, you'll be prompted for your new device's IMEI, MEID, or serial number. If you can't find it, click on the ? button in the text field for tips on where to locate it. Click continue once you enter the device's information and log into your account to complete the process. Once completed, it can take up to 24 hours to take effect; however, many customers experience a relatively short activation time.
It is highly recommended that smartphones (as well as all electronic devices) be disposed of in an environmentally friendly manner. Some recycling centers even offer money for recycling electronic devices. Reach out to your local recycling centers for more information.
If you purchased additional coverage through Straight Talk, whether it was Easy Exchange or Easy Exchange Plus, you get another 12 months of coverage. Customers with Easy Exchange are covered against electrical failure and mechanical failure; however, Easy Exchange Plus also covers accidental damage (such as unintentional drops) and water damage, including damage due to humidity.
To have your device fixed at a Straight Talk service center or replaced, contact Straight Talk Customer Service. If you are interested in purchasing additional insurance coverage for your smartphone, see if your device is eligible on Straight Talk's website.
After thousands of Straight Talk customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do with a Broken Straight Talk Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Straight Talk if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Straight Talk in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do with a Broken Straight Talk Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.