Stripe doesn't issue refunds to customers using the platform for payments. Contact the business directly if you need to get a refund. You may utilize Stripe's charge lookup tool to help you find the business that billed you. To look up charges made to your account, you will need to provide Stripe with the charge amount, charge date, card number, the reason why you're looking up the charge and the reason for contacting Stripe.
If you can't get in touch with the business or they don't respond, your next step would be to contact your bank. They may be able to advise you on what to do next, like opening a dispute.
Disputes or chargebacks protect cardholders from theft or any fraudulent activity. Mastercard, Visa and American Express offer this feature to all their clients. However, before filing a dispute with your bank, ensure that you have exhausted all means of communication to amicably resolve the issue. You can file a dispute if you're not satisfied with how the business handled the problem.
How it works:
Here's what to expect when filing a dispute with your bank:
Take note that Stripe has no involvement in the final decision. Please contact your bank to learn about the final status of the dispute.
If you have questions about Refunds, feel free to read our FAQs or contact Stripe Customer Support.
After thousands of Stripe customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Stripe? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Stripe if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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