Stripe implements intensive security measures to prevent fraud and identity theft among its users. Whether businesses are national or international, they're all required to complete an evaluation confirming their eligibility to use Stripe's services. If you've received a prompt to verify your confidential documents and other data, read on for information about what you must do to complete the process.
Stripe may restrict you from accessing your dashboard until you respond to an authorization request. You could also receive a prompt via email, including detailed information to confirm your Stripe business profile for security purposes.
Vital documentation such as a scan of a government-issued ID and a Social Security number are two common examples, along with a passport. Additionally, a bank account is also acceptable if it's associated with a domestic address to confirm evidence of residency.
Typically, the process lasts a few business days but may take longer if your submission needs further investigation. Also, if you own a physical or online business, you may have to prove your establishment is registered. In addition, if there are other individuals connected to your account, they'll be affected by the temporary restrictions due to your administrator status.
When verifying your ownership, consider following every instructional step carefully. Stripe encourages its users to provide accurate details to confirm sole proprietor, partnership, and corporation authority. Therefore, you must complete the entire submission form.
After you've submitted the form, you can expect to receive updates at the email address you have on file. If Stripe can substantiate your account, you'll receive step-by-step instructions to complete the procedure. Also, you may need to follow further instructions, depending on your particular case.
Although your dashboard will remain inaccessible, you can still process transfers and accept payments. When you regain access, you can activate two-step authentication to add an extra layer of security. Whether you choose a secure code method or would rather receive text message prompts, safeguarding your credentials can prevent hacking and theft.
Despite Stripe's standard waiting period, you can shorten the process by:
Stripe's best contact method is its live chat option to communicate with a representative directly. Assistance is always on standby to provide the best solution suitable for your situation. If you have questions about the company's services, ensure that you provide comprehensive details.
Additionally, have your legal documents prepared before contact if you want general customer help about verification. You may have to identify yourself due to Stripe's confidentiality policy.
After thousands of Stripe customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Verify My Identity on My Stripe Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Stripe if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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