How do I get a refund from Stripe?

A simple guide for solving this common Stripe problem quickly and effectively by GetHuman

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1
You cannot get a refund from Stripe. You will need to contact the company you paid to get a refund. Stripe is just the tool you use to pay.
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Author: Ollie • March 7th, 2016

About this Step by Step Guide

After thousands of Stripe customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund from Stripe?; I cant stop automatic Stripe payments (short of turning off Stripe) from an inactive ecommerce si...; Trying to find out if I have an account linked with stripe; i need to integrate Stripe API with my website; why am i being charge a $*.** for this transactio?; Is there a set date on when money is withdrawn from customers account when they donate?; Need to stop a transfer to the wrong bank account; I am trying to get my customer code number; We would like to clarify so many issues which we are facing to finalized the payment gateway option.; Dispute husband non fraudulent charges against me... So we put together this guide to try to help. It has 1 step(s) to it. It takes an average of 13 minutes to get through these steps according to other users, including time spent working through each step and contacting Stripe. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Stripe Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Stripe that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund from Stripe? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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