StubHub.com has become one of the most popular ticket marketplaces on the web. Unfortunately, with great popularity comes a high risk of being a victim of credit card fraud via StubHub transactions. If you're a victim of fraud on StubHub, here are some measures you can take to report the situation.
If you notice any activity on your credit card statement that appears suspicious, call the phone number for the credit card's customer support line listed on your statement for assistance.
Keep in mind that fraudulent charges could affect multiple cards, so it may be worth checking all of your credit card statements before calling. The credit card company may require you to file a police report in an attempt to resolve the matter. Be prepared to provide details such as the date, the amount of the transaction, and an item description before making the call or filing a police report.
You can use StubHub's Help Center by clicking on "Help" in the top right-hand corner of the company's website. From the Help Center, you can file a request for assistance and view frequently asked questions. If the matter is urgent, the FAQ section may not provide all the information you need. In this case, contact StubHub via phone as it allows for more immediate support.
If you're not satisfied with the company's customer service responsiveness, there is an option to file a complaint via email. Remember that StubHub will only acknowledge your request if it's sent from the correct email address. In addition, the company may not respond until a few days after you send your message.
Make sure you include details such as the dates and times of the transactions, ticket(s) purchased, and the seller's name. Also, include your contact information, such as your email address and phone number, so customer support can reach you during regular business hours.
If you prefer to send a complaint letter, go to StubHub Contact Information. In your message, include the same information requested via email, including transaction dates and times, ticket(s) purchased, and seller's name. This may be your last resort, but if none of the other options provide an adequate solution, it might be worth trying.
The main downside of writing a letter is that it will take time for the company to receive the correspondence, and you may not receive a response unless it's in writing. If you'd like to check on the status of your complaint, writing a follow-up email or making a call may be necessary.
After thousands of StubHub customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Contact Support from Stubhub.com About a Fraudulent Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting StubHub if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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