How Do I Recover My Account Access to Suddenlink?

SuddenLink is an American telecommunications firm. It specializes in cable TV, high speed internet, broadband phone services, home security and advertising services.

SuddenLink customers are afforded access to free email and webmail services. Residential SuddenLink customers get email addresses with the suffix @SuddenLink.net while business customers get @SuddenLink.com address suffixes.

Losing access to your SuddenLink account can be devastating especially if you urgently need to use one of their services. Lucky for SuddenLink customers, they can recover access to their accounts with easy processes.

Account access recovery measures are usually needed in cases where the user forgets their username, forgets their password or lose access to the email address with which they signed for the SuddenLink account. You may also want o change your email address and password if you suspect that your account has been compromised by malevolent parties.

Forgot Username

If you have forgotten your username, you will be locked out of your account. You can recover access using your SuddenLink account number and Access PIN which you can find on your SuddenLink bill.

You can recover your username through the following process:

1. Open the SuddenLink website
2. Click on the email icon situated at the right of the top navigation menu and you will be redirected to the log in page
3. Click on 'username' in the 'Forgot username or password' tab. You will be redirected to the username recovery page
4. Enter your SuddenLink Account Number and 4 digit PIN/Code. If you do not know how to find your account number or access PIN, click the link labeled 'How do I find my account number and access code (PIN)?
5. Tick the 'I'm not a Robot' box
6. Click 'Next'

If your details are valid, your username should be displayed on the screen

You can also recover your username using your alternative email address using this process:

1. Open the SuddenLink website
2. Click on the email icon situated at the right of the top navigation menu and you will be redirected to the log in page
3. Click on 'username' in the 'Forgot username or password' tab. You will be redirected to the username recovery page
4. Click the 'Use of Email' option
5. Enter your contact email address
6. Tick the 'I'm not a Robot' box
7. Click 'Next'

Password Reset

You can change your password if you forgot it or if you want to secure your account from a fraudulent party. You can do so by following these steps:

1. Open the SuddenLink website
2. Click on the email icon situated at the right of the top navigation menu and you will be redirected to the log in page
3. Click on 'password' in the 'Forgot username or password' tab. You will be redirected to the username recovery page
4. You will be redirected to the password reset page. Enter your username
5. Click the Get Security Question button. You will be presented with the security question you set when registering your account on the screen below the button you just clicked.
6. Enter the answer to the security question
7. Tick the "I'm not a Robot" box. Click the Next button.
8. Click 'Next'

Creating Secondary Username

SuddenLink email addresses are not created during registration. Instead, they are created manually thereafter. The first unique username you submit will be the primary user account.

However, you can add a secondary username to the user account which you can use to log in if you have forgotten the first username. Both usernames create one email address. Both usernames must be unique and not used by another customer.

To create a secondary username:

1. Open the SuddenLink homepage
2. Select the 'My Account' link from the top navigation bar
3. Click the 'My Profile' link to add the secondary username.

If you have any issues recovering your account, contact SuddenLink customer support through any of their contacts.

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