With banks taking more steps to protect customer accounts, many offer flagging services where the bank's software recognizes unusual activity, and can freeze accounts until the account owner can confirm the activity is legitimate. One of the issues that may cause an account to be flagged is activity in a geographic location outside the customer's normal location. If you are a SunTrust Bank customer, you can prevent your account from being flagged when you travel. How do you let SunTrust Bank know you are traveling? You can get information and support by calling customer service, and you can follow the steps outlined here.
If you are going to be traveling (especially traveling abroad), you will want to notify SunTrust Bank of the dates you will be traveling and where. This will help protect your account from being frozen while you are away. A frozen account could greatly impact your ability to return home, so you do not want to be without financial resources at your fingertips. You can notify SunTrust Bank of upcoming travel online, via telephone or in person.
To let SunTrust Bank know online that you will be traveling, follow these steps:
You can call SunTrust Bank here and advise the customer service representative you will soon be traveling. Provide your account number or identifying information. Then give the representative the dates and destination or destinations of your upcoming travel. The information will be logged into the SunTrust Bank system and prevent your account from being locked when you use your credit or debit card at your travel destination.
If you live near a SunTrust Bank branch location, you can go there and submit a notification of upcoming travel in person. The bank representative will be able to input the information into SunTrust Bank's system.
Not only can you notify SunTrust Bank of upcoming travel to prevent your account from being locked or frozen, SunTrust Bank also provides customers with travel tips to help make their trip more enjoyable. If you are traveling soon and have questions or need assistance, contact SunTrust Bank here.
After thousands of SunTrust Bank customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Let Suntrust Bank Know That I Am Traveling? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SunTrust Bank if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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