You can request a refund from Supercell in a few simple steps. Even though you can get a refund for your Supercell purchases, in-game purchases are non-refundable. You may request a refund on an Android device, play store, or iOS device.
Refunds for Android Device Purchases
If you made a purchase from your Android device, contact Supercell and ask for a refund. To request a refund, you may contact Supercell directly on the phone or via email. Alternatively, you may use the settings option to contact Supercell's Help& Support. Send them a message with the details of your problem and the name of the game where you made your purchase.
Refunds for iOS Purchases
You may receive a refund for a purchase that you made on an Apple device. However, you have to contact the iTunes store support rather than Supercell. On the Apple store, click on the option 'Contact iTunes store support,' 'Purchases,' 'Billing and redemption,' and then the option that is appropriate for you.
Refunds for Play Store Purchases
If you made your purchase on the play store, follow these steps to request a refund;
1. On the Play Store, go to 'Purchase History'
2. Click on the dots at your IAP and report the issue
3. Open the option 'I no longer want this purchase'
4. Give your reason and make your refunds request
The Supercell Refunds Policy
According to Supercell policies, you can always request a refund as long as you are eligible. You can't qualify for a refund if your request isn't in line with Supercell policies. The following are some of the most important things to keep in mind when requesting a Supercell refund.
1. When you return an item, it must be in its original packaging
2. If the item you return isn't in good condition, it may be sent back to you
3. You can't return clothing articles after they have been worn
4. After returning an item to Supercell, you may only receive a refund after the item has been inspected
5. Supercell may fail to honor your refund request
6. Your refund will be sent through your original method of payment
7. The cost of shipping your items back to Supercell falls on you
If you make an in-game purchase, you will get it immediately. If you don't receive your purchase, wait 48 hours before contacting the support team for help with the problem. In some instances, the transaction may take longer than expected. You may be eligible for a refund if you don't find a purchase after 48 hours.
Contacting the Support Team
The best way to contact Supercell for a refund or any other issues is by email. It is a fast option and you get the chance to inquire about any other issues. Even though you don't get to speak directly with a customer service agent, email support is a great option since you can retail details of your interaction with the customer care agents for a long time.
Alternatively, you may seek support through Supercell's Twitter or Facebook. You get the chance to seek help in public or private depending on your needs. Since they are public platforms, you are likely to get help fast.
After thousands of Supercell customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund from Supercell? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Supercell if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Supercell in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund from Supercell? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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