Do you want a refund for purchases made on Supercell? The process is simple and you can have your refund in no time. Items that you bought in the game are non-refundable except on special cases.
Getting Refunds for Purchases Made on iOS Devices
If you made your purchase on an Apple device, you cannot request for a refund from Supercell directly. You must visit the Apple store and select on the option 'Contact iTunes store support' and then 'Purchases, billing, and redemption.' Click on the option that matches your needs.
Getting Refunds for Purchases Made on an Android Device
If you made your purchase on a Google (Android) device, you may contact Supercell directly for help. You may contact them through their email address or on phone. Go to the option 'settings' and then 'Help & Support.' Click on the option 'Contact Us.' Send them a message including the name of the game in which you made a purchase. You should also include the transaction ID and the receipts associated with the transaction.
Requesting a Refund From the Play store
1. To make your request for a refund through the Play Store, Navigate to the purchase history
2. Click on the three dots at your IAP
3. Report your problem
4. Click on the option 'I no longer want this purchase.'
5. Explain your reason
6. Make a request for your refunds
When You Don't Receive Your In-Game Purchase
When you make an in-game purchase, you should get it instantly. If you do not see it, wait for at least 48 hours before reporting the problem. Sometimes, it may take a long time for the transaction to process. Restart your phone and you should see your purchase. If, after 48 hours, you still can't find your purchase, contact Google or Apple directly for help.
After a successful transaction, you should always get your receipt emailed to you by Google or Apple. If you bought multiple items at the same time, they may all be placed in the same receipt. It may take you some time to get your receipt if you bought lots of items. Supercell does not offer billing programs.
Supercell's Refunds Policy
Supercell allows you to get refunds as long as your request is in line with their policy. The following are some of the things to keep in mind when requesting a refund.
1. When returning an item, it must be in its original unopened packaging. If you return an item that is in an unsuitable condition, Supercell may send it back to you.
2. If you ordered clothing articles, you cannot return them if they have already been worn.
3. Supercell will inspect all returned goods before giving you a refund.
4. Your request for a refund will not always be honored. Supercell has the right to deny your request for a refund if the hologram is altered or missing
5. You are responsible for the cost of shipping your items back to Supercell.
6. If you request a refund, it will be sent back to your original payment method.
Supercell community forums may help you solve the problem. You can take advantage of them to seek help. Explain the nature of your problem and others who have gone through the same may help you. You may also contact the customer support team for help. The best way to contact Supercell is through the phone. You will be connected to an agent who will guide you through the process. You may also contact Supercell through email, Live Chat, the help desk, and their various social media platforms.
After thousands of Supercell customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get a refund from Supercell? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Supercell if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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