How do I report bugs or in-game problems to Supercell?

Bugs and in-game problems can come up in Supercell. Here's how you report those Clash of Clans problems to the company.

Supercell is one of the leading mobile game development companies in the world. The company is based in Helsinki, Finland, with offices in Tokyo, San Francisco, Shanghai, and Seoul. Since the launch of the company in 2010, it has brought at least five mobile games to the global market, including Clash of Clans, Brawl Stars, and Clash Royale.

Clash of Clans is perhaps their biggest success. If you are a fan of Clash of Clans, you know how addictive the game can be. However, players usually have one major concern about this game. Reaching Supercell for assistance when you experience a bug or in-game problem can be quite challenging.

Your phone call can go unanswered, and it can take up to a week to receive an email reply from Supercell. To make matters worse, some players don't know how they can reach Supercell to report bugs or in-game problems. In this post, we teach you how to report bugs or in-game problems to Supercell. Read on to find out.

Common Bugs

Before we look at how you can report a bug or in-game problem to Supercell, it is good to understand some of the common bugs that you may encounter. Here are the top three bugs common to Clash of Clans and other mobile games developed by Supercell:

  1. The game can't connect: Sometimes, when you open your mobile app, the game stays frozen to the loading, and a pop-up window appears with the "connection error" message. If you experience such a thing, you need to keep in mind that the servers could be full and unable to accept any more connections. Try again in one or two minutes, and if the message keeps popping up, try again later.
  2. Your village isn't saved: Quite often, when you upgrade your troops, heroes, buildings, spells, and then come back to play, some items may not have upgraded as you expected. This is mostly a server problem, and there isn't a solution for that. The best thing to do is to try and upgrade each item slowly and see if it works.

Reporting Bugs and In-Game Problems to Supercell

If you discover a bug or in-game problem and you can access the app and open the game, it is recommended that you use the in-game feature to send a message to the support team. To access the in-game contact feature follow these simple steps:

  1. Go to the settings menu by clicking on the COG wheel icon at the bottom menu of the game
  2. Click or tap on help and support then proceed to choose why you need to contact support
  3. A popup window appears where you need to type your message to the support team. Explain the bug or in-game problem that you have encountered in this text box. Attach screenshots if possible and then hit send.
  4. Be patient and wait for the support team to reply. Keep in mind that some of the early responses you receive from Supercell may be auto-replies.

If you contact the support team in-game, make sure that you don't edit the subject-line since it contains your unique player ID. If you can't access the game on your mobile phone, consider emailing the support team directly and provide them with all the information that they need to know to help you.

This can be your Facebook profile link, game center name, or your player ID. Alternatively, you can contact Supercell on social media platforms. Keep in mind that it may take up to 48 hours to receive a reply from Supercell.

Sometimes, the developer team may fix the reported bug or in-game problem without notifying you. Therefore, don't be bothered if your game is restored without getting a reply from Supercell.

How do I report bugs or in-game problems to Supercell?

Why Did GetHuman Write "How do I report bugs or in-game problems to Supercell?"?

After thousands of Supercell customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I report bugs or in-game problems to Supercell? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Supercell if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Supercell Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Supercell in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I report bugs or in-game problems to Supercell? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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