When you're looking for a good cell phone company to do business with, you don't look at just their plans and bargains. You also need to check how the company's customer service holds up when there are problems. This guide will talk about T-Mobile and if the customer service it provides is all it's cracked up to be.
If you were to visit the website, you'd be bombarded by the latest deals, but if you click on the "Why T-Mobile" tab, scroll down until you see the words "Customer Crazed, Employee Committed" and then click on the pink link below, you'll be taken to the awards page. You'll see that this company has excellence written all over it. J.D. Power has recognized T-Mobile 17 years in a row for their number one customer service spot, and that's not all. T-Mobile has ranked number one consistently in the categories of best wireless full-service customer care, even starting with being the best at non-contract full-service purchase experience. You'll see names like FICO, Newsweek, Forbes, Fortune and Glassdoor.
The best part is that T-Mobile has balanced itself by also being good to its workforce and is ranked highly when it comes to diversity, especially disability inclusion, women in the workforce and welcoming the United States military. It even earned a 100% score on Human Rights Campaign Corporate Equality Index.
You know that this company pushes itself to do better and be better. It practices what it preaches. There are many outreach programs and basic goals that leave no one behind. T-Mobile does its best serving the military and their families, communities through youth outreach programs and disaster relief. The company has been recognized as one of the most ethical with its dedication to renewable energy and its fair business practices.
Does T-Mobile have the highest rating in customer service? The answer is a resounding yes and then some. If you do business with T-Mobile, you're getting a company that stands by its word and has the recognition to prove it. J.D. Power, FICO, Newsweek and Forbes, plus more than a dozen other organizations. If you're still unsure, feel free to call T-Mobile's award-winning customer service team here and find out for yourself.
Keywords: What is T-Mobile's customer satisfaction like, Is T-Mobile number 1 in customer service
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does T-Mobile Have the Best Customer Satisfaction for Cellphone Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does T-Mobile Have the Best Customer Satisfaction for Cellphone Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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