How Can I Change or Cancel a Payment Arrangement I Made with T-Mobile?

T-Mobile customers that want to make a change or cancel their autopay, can follow these simple steps.

T-Mobile is a telecommunications company that is a subsidiary of the German organization Telekom AG. Founded in 1999, the brand has operations in the Netherlands, Poland, the Czech Republic, and the United States. The company offers its customers mobile phones and phone plans. If you're a customer with T-Mobile and have to cancel or change a payment arrangement, keep reading for the detailed step-by-step instructions.

T-Mobile AutoPay Details

  • Customers should note that autopay is not an option for clients that have signed up for a "no credit check" plan.
  • Payments are automatically withdrawn two or three days before your payment due date. Clients are not able to change this.
  • Customers are notified via text message or email if their autopay was rejected or could not be processed.
  • Unprocessed payments will be automatically processed again in five business days.
  • Canceling your T-Mobile account doesn't automatically cancel your autopay. Clients need to call into T-Mobile's customer service line to cancel their autopay after canceling an account.

Cancel T-Mobile AutoPay Online

  1. Go to
  2. Log in to your account with your phone number or email address, and password.
  3. Go to the billing portion of your account.
  4. Select ‘Edit AutoPay Settings.'
  5. Follow the prompted instructions to change or cancel your autopay details.
  6. You'll receive an email confirmation of the changes made.

Contact T-Mobile Customer Support Via Phone

If you're having difficulties making your desired changes online, you can call into the T-Mobile customer service team. The customer service agent will walk you through some troubleshooting. If that doesn't work, the customer service representative may make the autopay changes to your account on your behalf. Ask the agent to stay on the line with you until you have received the confirmation email about the changes.

Contact T-Mobile Customer Support Via Live Chat

If you prefer to receive help online, you can try to reach out to the T-Mobile customer support team via the live chat function. You will have to provide some personal and account details to confirm your identity as the account owner. The agent will walk you through some troubleshooting options or make the changes on your behalf. Keep the customer service representative on the line until you have received the email confirming changes have been made.

How Can I Change or Cancel a Payment Arrangement I Made with T-Mobile?

Why Did GetHuman Write "How Can I Change or Cancel a Payment Arrangement I Made with T-Mobile?"?

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with T-Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Change or Cancel a Payment Arrangement I Made with T-Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated 10 months ago
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