How Can I Fix a Cracked or Broken T-Mobile Phone?
Most people have had to deal with a cracked or broken phone at some point. Fortunately, T-Mobile makes it easy for you to get your phone fixed. Instead of replacing your phone, you can get it repaired in a few simple steps.
If Your Device is Covered Under Warranty
If your device is covered under warranty, you can claim it and get your phone repaired.
This only applies if you have Jump! or Device Protection.
If it is new, it is covered in the one-year manufacturer warranty. T-Mobile warranties cover your accessories if they were included with the device. Every accessory that comes with your phone covers the same warranty. To file your T-Mobile claim, you should contact the customer support team. Explain that your phone is broken and that you would like to claim your warranty.
Claiming Your Warranty
Even though liquid and physical damage are not covered in your warranty, certain manufacturers may repair or exchange your phone. If you are not sure that your phone has a special repair process, you can inquire from a support representative.
If you have Device Protection or Jump! then you can make a claim to get a new or refurbished phone.
Things You Need to Know
You may file acclaim online or on the phone but not in the store
When returning your phone, use the package they ship you and follow the instructions
You may need to answer a few questions
iPhone insurance claims are covered by AppleCare
You should delete all your information before sending your phone for repair
Making Your Claim
To claim your warranty, you simply need to contact the support team. They will ask a few questions over the phone. The customer support representative that speaks with you will act as the insurance adjuster. They will inform you of the steps to take and when to expect your repaired or replaced T-Mobile phone. Consider restoring the factory settings before returning your phone.
T-Mobile Device Protection
If your phone is cracked or broken, it may be repaired under Device Protection. With this option, a certified technician will come and replace your screen. The best thing about this protection plan is that your screen can be repaired immediately.
If you need help with your T-Mobile phone, you may seek help from the support team.
Since you have the chance to speak directly with a support agent, you can explain your concerns accurately.
If you wish to speak with an agent but phone support is not an option, seek support on live chat. When you choose the option for live chat, explain the problem you are experiencing and the type of help you are hoping to receive.
Facebook/messenger is a good support option if you don't mind waiting. Seeking help on messenger is private. If you make it public, you are likely to get a response fast. If you seek support on Facebook/Messenger, the support agent may direct you to continue the conversation on the phone.
Another option to communicate with a support agent is on the web. Most T-Mobile customers use the web as the first support option. It covers plenty of topics and some of the most common issues that you may experience. When seeking support on the help desk, you may end up going back and forth with a support agent. They may direct you to continue the conversation on the phone.
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Fix a Cracked or Broken T-Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Fix a Cracked or Broken T-Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.