T-Mobile is a subsidiary of parent German telecommunications company Deutsche Telekom AG. The organization was founded in 1990 and has operations around the world, including the United States and Eastern Europe. Across the globe, T-Mobile has over 230 million subscribers. If you have an account with T-Mobile, you're able to add other users to your account. Note that only the primary account holder can add others to their account and you can only add people that are 18 years or older. Keep reading for easy instructions on how to add other people to your T-Mobile account.
In the top right corner, select 'My Account' and 'Log In.'
Sign in to your account with your email address or phone number and password.
Under the 'I want to' section ...,' select 'Add a person or device to my account.'
Follow the prompted instructions to add a secondary user to your account.
You'll receive a confirmation email once the change has been made. Review the information to verify that everything is correct.
Generally, T-Mobile encourages you to contact their customer support when adding a secondary user. A customer service representative can explain all the access the secondary user will have as well as any limits to their account access.
You can call the T-Mobile customer support line to get assistance adding a secondary user to your account. You will need to provide your personal and account information to verify that you are the primary account holder. Ask the customer service agent to confirm how long before the secondary user can access the account. You should receive an email once the changes have been made so keep the agent on the line until you see the email in your inbox.
Alternatively, you can reach out to T-Mobile's customer service via their live chat. You will have to verify your identity by providing personal and account information. Keep the customer service agent on the chat until you receive a confirmation email that the changes have been made and you've reviewed the email.
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Add Other People to My T-Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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