How Do I Add Other People to My T-Mobile Account?

If you are the account owner, did you know that you can grant other user's access to make changes to the account as well? Follow these simple steps to add another person to your T-Mobile account.

T-Mobile is a subsidiary of parent German telecommunications company Deutsche Telekom AG. The organization was founded in 1990 and has operations around the world, including the United States and Eastern Europe. Across the globe, T-Mobile has over 230 million subscribers. If you have an account with T-Mobile, you're able to add other users to your account. Note that only the primary account holder can add others to their account and you can only add people that are 18 years or older. Keep reading for easy instructions on how to add other people to your T-Mobile account.

Add Users to Your T-Mobile Account Online

  1. Go to

  2. In the top right corner, select 'My Account' and 'Log In.'

  3. Sign in to your account with your email address or phone number and password.

  4. Under the 'I want to' section ...,' select 'Add a person or device to my account.'

  5. Follow the prompted instructions to add a secondary user to your account.

  6. You'll receive a confirmation email once the change has been made. Review the information to verify that everything is correct.

Contact T-Mobile Customer Service Via Phone

Generally, T-Mobile encourages you to contact their customer support when adding a secondary user. A customer service representative can explain all the access the secondary user will have as well as any limits to their account access.

You can call the T-Mobile customer support line to get assistance adding a secondary user to your account. You will need to provide your personal and account information to verify that you are the primary account holder. Ask the customer service agent to confirm how long before the secondary user can access the account. You should receive an email once the changes have been made so keep the agent on the line until you see the email in your inbox.

Contact T-Mobile Customer Service Via Live Chat

Alternatively, you can reach out to T-Mobile's customer service via their live chat. You will have to verify your identity by providing personal and account information. Keep the customer service agent on the chat until you receive a confirmation email that the changes have been made and you've reviewed the email.

Why Did GetHuman Write "How Do I Add Other People to My T-Mobile Account?"?

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Add Other People to My T-Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Add Other People to My T-Mobile Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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