T-Mobile is a subsidiary of the German telecommunications company Deutsche Telekom AG. The company has clients throughout the United States, the Czech Republic, the Netherlands, and Poland. Customers can use T-Mobile for wireless phones, phone plans, and TV. If you're currently a customer with T-Mobile and need to dispute a charge, follow these instructions:
You can call AT&T's customer service to dispute a charge. Note that only the account holder or an authorized user can call into dispute charges. You will have to verify your identity, provide the account information, explain why you're disputing a charge, and the exact amount you want back.
If you're approved for a refund, ask the customer service representative to confirm the refund via email. Next, ask the customer service representative to stay on the phone until you can confirm you've received the email. You want to do this to ensure that you have proof of the refund approval and that it's the correct amount.
If you prefer not to speak to anyone over the phone, you can contact AT&t's customer service via their live chat. Note that you will have to prove that you're the account holder or an authorized user on the account by answering some person and account questions. Explain why you believe you deserve a refund. If you're approved for a refund, ask the agent to send you an email confirmation. Keep the agent on the chat until you receive the email and can review it to be correct.
Sometimes refunds can't be issued and instead, the amount will be applied to your next bill. Ask the customer service agent to clarify if this will happen or if you will receive a refund onto your payment method (i.e. the card you originally used for payment).
Canceled accounts will need to wait at least 30 days of no activity on the account before any credit balances will be refunded. This is because T-Mobile is waiting to see if your account will have any balances that the refund can be applied to before paying you the full refund.
If the customer service agent can't approve your refund on the spot, t can take a couple of business days for your request to be reviewed. You will receive a text message if your refund request has been approved or denied.
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute Charges on My T-Mobile Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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