How Do I Downgrade My T-Mobile Package?

To downgrade a T-Mobile package can involve either completely changing your plan or removing certain features from your current plan. You can perform a complete T-Mobile package downgrade on the T-Mobile website but not through the mobile application. If you are not successful at downgrading your package online, you should call customer care or have a live chat with them for assistance.

How Do I Downgrade My T-Mobile Package?

T-Mobile is the American subsidiary of the large German conglomerate, AG Telkom. The company offers cell service including talk, text and data and is one of the foremost mobile phone dealers in the country.

T-Mobile has services for businesses and for individual customers. The information below will concern individual mobile phone users.

T-Mobile's packages include both prepaid and postpaid plans. Most of their packages have an unlimited component whether it is unlimited talk, text or data or a combination of any of the three.

Some of the more popular T-Mobile plans include Magenta and its variations, Essentials and Simply Prepaid. With so many options at our disposal, it is not easy to choose the best package.

If you make a decision and chose one that ends up being a strain, especially financially, you can always downgrade to a cheaper package. It would be prudent to read all the terms and conditions associated with a package before purchasing it or downgrading to a cheaper package.

You can always review your T-Mobile plan before downgrading it to ensure you are making the right decision. You can do so through the T-Mobile website or mobile app.

To view your plan on the T-Mobile website, use the following process:

  1. Launch your web browser and open the T-Mobile website
  2. Log in to your account
  3. Click ‘Account' to review your plan details.

To view your plan through the T-Mobile app, you should:

  1. Download the app from Google Play Store or Apple Store if you do not have it. If or when you have it, open the app
  2. Tap ‘Account'
  3. Tap ‘Plans and Usage details'
  4. Review details of your current plan.

Changing your Plan

If you review your current plan and still want to change it, you can do so through the T-Mobile website (My T-Mobile). You can use the following process:

  1. Launch your web browser and go to My T-Mobile
  2. Input the necessary details and log in to your T-Mobile account
  3. Click ‘Account'
  4. Click your plan
  5. Click ‘Manage my plan'
  6. Follow the on screen instructions to change your T-Mobile plan.

You cannot change your T-Mobile plan through the T-Mobile app yet. You will have to use the website.

Removing Services

Downgrading your T-Mobile package may also involve reducing certain elements from your T-Mobile account such as removing data passes, security, family allowances or a line. You can remove services from your account through the T-Mobile app or website.

To change such features through the app, follow these steps:

  1. Open the T-Mobile app and tap ‘Account'
  2. Click the picture of the phone
  3. Tap ‘Add-ons'
  4. Select ‘Manage Data and Add-ons' and proceed to make the changes you would like to make.

To change the features through My T-Mobile, follow these steps:

  1. Launch your web browser and go to My T-Mobile
  2. Log in as the primary account holder
  3. Click ‘Account' located in the main menu at the top of the account page
  4. Select your plan
  5. Click ‘Manage add-ons' in the shared ad-on section. Change the features you would like and click ‘Confirm' when finished.

If you cannot do it yourself or you need help downgrading your T-Mobile package, you should T-Mobile customer support through the following ways:


T-Mobile has several customer service numbers that you can call whenever you have an issue. The numbers include the technical support number and pre-paid number among others.

Calling T-Mobile customer service should assure you of quick and efficient service. You can retrieve the phone numbers from GetHuman.

Live Chat

The live chat is another option through which you can contact T-Mobile customer service about a package downgrade issue. You can find the link to the live chat facility on GetHuman.

How Do I Downgrade My T-Mobile Package?

Why Did GetHuman Write "How Do I Downgrade My T-Mobile Package?"?

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Downgrade My T-Mobile Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Downgrade My T-Mobile Package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
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Downgrade T-Mobile package
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