How Do I Make a Payment Arrangement with T-Mobile?

You can easily and quickly set up your payment arrangement with T-Mobile. You need to be a postpaid customer and first pay off any overdue balances you may have. Setting up a T-Mobile payment arrangement can be done on the T-Mobile app or by calling a customer service representative. The payment arrangement gives you some extra time to conveniently pay your T-Mobile bill.

Making a payment arrangement for your T-Mobile account is a very straightforward process. T-Mobile payment arrangements are only available to postpaid customers. It is advisable that the customer should be in dire need of help in paying their bill. However, if 31 days or more have passed since your payment due date, you must first pay the due amount. You can then proceed to make a payment arrangement.

To set up your payment arrangement, install the T-Mobile app and follow a particular procedure.

  1. Open your T-Mobile app
  2. Go to ‘Billing & Payments'
  3. Tap ‘Set up a Payment Arrangement'. Here is where you customize your number of payments, the date of payment and the payment method.
  4. Agree to the Terms and Conditions
  5. Submit your payment arrangement

Terms and Conditions of a T-Mobile Payment Arrangement

  • Once you have set up your payment arrangement, it cannot be changed, deleted or extended.
  • A delay in paying your balance by more than 10 days past the due date, will amount to a penalty fee.
  • Do not make payments earlier or with a different payment method from what you selected in your arrangement.
  • Paying your bill contrary to the arrangement will result into overpayments, duplicate payments and incurring of added fees. Worse still, you may be suspended from the service.
  • Each bill installment should be paid on the specified due date. It enables you to avoid any failure in the payment arrangement or possible service suspension.
  • The whole payment arrangement will fail if the initial installment isn't paid by its due date.
  • Any new bills which become due in the course of the arrangement should be cleared first. You should pay the new bills by the due date so as to prevent the failure of the payment arrangement and possible service suspension.
  • In the sad event that your account is suspended for non-payment, a restore fee of $20 will be charged per line. The taxes will also be included in the installments, even for partial suspension.
  • Until the AutoPay is reactivated, $5 bill credit per line will be lost.

Why are T-Mobile Payment Arrangements only Available to Postpaid Customers?

Postpaid customers receive their bill at the end of the month as per their service usage. On the other hand, prepaid customers pay for their T-Mobile services upfront. The prepaid plan is typically for customers who are looking for a minimal commitment option. Meanwhile, T-Mobile postpaid plans often provide better value for money. The postpaid plans are an agreement in which T-Mobile bills you each month and automatically refreshes your plan. As such, the payment arrangements best serve postpaid customers as far as being held accountable is concerned.

AutoPay for T-Mobile Payment Arrangements

AutoPay makes the payment of your T-Mobile happen as fast as possible. It's a free service that automatically deducts programed payments from your bank account or credit card to pay off your bill. The payments are withdrawn two to three days before the bill due date. You'll be notified through text message if you have a payment that is unprocessed or if AutoPay gets rejected. Set up AutoPay once again when your payment arrangement is fulfilled.

How Do I Make a Payment Arrangement with T-Mobile?

Why Did GetHuman Write "How Do I Make a Payment Arrangement with T-Mobile?"?

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Payment Arrangement with T-Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Make a Payment Arrangement with T-Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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