How Do I Move My T-Mobile Service to a New Address?

T-Mobile customers can easily move their T-Mobile service to a new address. Keep reading for detailed instructions on how to do so.

T-Mobile is a subsidiary of the German telecommunications company called Deutsche Telekom AG. The company provides telecommunications services, such as mobile phones and mobile phone plans, to its customers. T-Mobile operates in the United States, the Netherlands, Poland, and the Czech Republic. If you're a current T-Mobile customer and want to move your T-Mobile service to a new address, keep reading.

Note that if you're an American customer, if you notified the United States Postal Service (USPS) of an address change, you don't need to update your address with T-Mobile.

Change Your T-Mobile Address Online

  1. Go to
  2. In the top right corner, click on ‘My Account,' and ‘Log In.'
  3. Sign in to your account with your phone number or email address and password.
  4. At the top of the screen, select ‘My Profile.'
  5. Click ‘Billing Address.' Note that only an account with master privileges will be able to change the account address online.
  6. Enter the new billing address information and select ‘Save.'
  7. You should receive an email confirming the change.
  8. T-Mobile uses your billing address as your e911 address. An e911 address is accessed by emergency services to determine your address.

Call T-Mobile Customer Service

If you are having difficulties following the online steps, you can call into T-Mobile's customer service line. You will need to provide some personal and account details to verify your identity. The customer service representative will either walk you through some troubleshooting steps so you can make the changes yourself online or they will make the changes on your behalf. If they make the address change for you, make sure to keep the agent on the line until you receive a confirmation email of the change. Review the details to make sure your address is entered correctly.

Contact T-Mobile Via Live Chat

If you prefer not to speak to a representative over the phone, you can use T-Mobile's live chat function. You will need to prove your identity to have the changes made by a customer service agent. Make sure to keep the customer service representative on the chat until you receive the confirmation email and review it to be correct.

Why Did GetHuman Write "How Do I Move My T-Mobile Service to a New Address?"?

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Move My T-Mobile Service to a New Address? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Move My T-Mobile Service to a New Address? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 13 days ago
Viewed 18,968 times
Change T-Mobile address
Modify T-Mobile address
New T-Mobile address

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