T-Mobile is a subsidiary of the German telecommunications company called Deutsche Telekom AG. The company provides telecommunications services, such as mobile phones and mobile phone plans, to its customers. T-Mobile operates in the United States, the Netherlands, Poland, and the Czech Republic. If you're a current T-Mobile customer and want to move your T-Mobile service to a new address, keep reading.
Note that if you're an American customer, if you notified the United States Postal Service (USPS) of an address change, you don't need to update your address with T-Mobile.
If you are having difficulties following the online steps, you can call into T-Mobile's customer service line. You will need to provide some personal and account details to verify your identity. The customer service representative will either walk you through some troubleshooting steps so you can make the changes yourself online or they will make the changes on your behalf. If they make the address change for you, make sure to keep the agent on the line until you receive a confirmation email of the change. Review the details to make sure your address is entered correctly.
If you prefer not to speak to a representative over the phone, you can use T-Mobile's live chat function. You will need to prove your identity to have the changes made by a customer service agent. Make sure to keep the customer service representative on the chat until you receive the confirmation email and review it to be correct.
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Move My T-Mobile Service to a New Address? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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