T-Mobile offers customers a signal booster that provides extension of the network to allow customers make calls. Customers are able to stay connected and use normal services with ease. The technology is more meaningful as you don't have to move between different booster coverage or even use Wi-Fi calling.
How Do I Return a Signal Booster to T-Mobile?
You can return the signal booster to T-Mobile. Customers can return it to the store only if they still haven't started the return order yet. In case you canceled or ported out or have simply initiated the return with customer support, then the process has started and you have to complete it through mail.
Use the store locator to find the nearest T-Mobile in your location. Bring your signal booster device and other accessories including the original content when going to the store.
To return the signal booster through the mail, contact T-Mobile customer care. The agents will send you a prepaid return label which directs you where to ship the device. Don't worry much about the shipping address as that prepaid label has taken care of that. Expect the label to be in your email within 24 hours. In case you don't see the prepaid label, check your junk or spam folder.
Print out the label and attach it to the shipping box. If you still can't print it out, you can go to a print shop or a T-Mobile store for assistance. Pack the signal booster and drop it in the mail before taking it to the UPS store.
Are There Fees I Must Pay for Returning My T-Mobile Signal Booster?
Coverage devices including signal boosters are returned free of charge. The shipping and restocking fees are covered. Return thew device promptly. If you don't return the device within a month, you are charged a non-return fee.
The return center also checks the condition of the signal booster at the moment it's received. If there is any damages or it's damaged beyond the normal tear and wear or has missing parts, you are charged for the damages.
The fees for damage, non-return or missing parts depend on the replacement parts cost of the signal booster.
What Conditions Should I Be Aware of When Returning My Signal Booster to T-Mobile?
You can return the signal booster within 30 days after receiving it in your original order for a replacement or a refund. It's good to note that the address you see on the T-Mobile website is not the return address. To return your signal booster, you must first contact T-Mobile customer support to get the detailed instructions on how to return it before you send the signal booster back.
Note that T-Mobile is not responsible for any damages that may occur to the device. All products must be in their original condition without any dents, damages or scratches. You must return the device including the antennae, cables, components, manuals and undamaged packaging.
Before you ship the signal booster, send a picture of the packed box to customer support with the items visible. Place the returns in a safe shipping box to protect the signal booster from damage. Ensure the order number is precisely written on the outside of the shipping box. Ensure you have the tracking number after returning the signal booster.
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return a Signal Booster to T-Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return a Signal Booster to T-Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.