T-Mobile's signal booster provides extension of your home network's effective signal range. If you need to return yours then just follow the instructions given below.
T-Mobile's Return Policy
You can return an item to T-Mobile for a refund or exchange as long as you return it within 14 days of the date of purchase, if you bought it at a T-Mobile store. The window goes up to 20 days from the date you placed your order if you bought it online. A restocking fee of $25 may be deducted from your refund.
Making the Return in Person
If you bought the signal booster at a T-Mobile store then all you need to do is bring it back to the same store. If you bought it online but want to return it to a store in person, then use T-Mobile's online store finder tool.
Making the Return through the Mail
You have 30 days after you start the return by requesting a shipping label to return the package. If you do not make the return in this time then you will be charged an additional fee.
After T-Mobile receives your signal booster, technicians will inspect it. If they believe it is damaged beyond normal wear and tear, they will assess a damage fee.
If you have any questions, or need any further help during the return process, you can contact T-Mobile's customer service. They have phone support, chat support, online help forum, Twitter support, and Facebook support.
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return a Signal Booster to T-Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return a Signal Booster to T-Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.