How Do I Switch My Cellphone Provider to T-Mobile?

If you're ready to switch to T-Mobile, you'll need info like your name, current provider account number, and more. You can use these details to switch to T-Mobile by calling the company or finding a local store for support.

T-Mobile is a major mobile communication brand that is a part of Deutsche Telekom AG, a German telecommunications corporation. The brand is active in the Netherlands, Czech, Poland, and the United States. The company has a huge market share in the US and boasts at least 81.3 million mobile customers. The number continues to increase as the company introduces new products in the market. When customers are signing up with mobile, they are not required to sign a two-year service contract which is the bottom line of most providers. In the US also, T-Mobile is the third-largest carrier.

Switching to T-Mobile

T-Mobile helps you switch from your current provider to them if you are looking for a possibility of a new plan. All you need to do is to contact T-Mobile customer care.

While switching to T-Mobile, you'll need to have some information ready. Some of the information you might need includes:

  • Your full name
  • The account number from your current provider
  • Your chosen plan
  • The provider you are switching from

After you have all this information ready with you, you can start the process by either calling T-Mobile or using an in-person store.

Calling T-Mobile

If you are not satisfied with your current communication provider and want to switch to T-Mobile products and services, you can call their customer care desk. Here, you will be connected to an able agent who will advise you on the best plan to take with them.


If you prefer the in-person way of doing things, you can visit the closest T-Mobile office in your location. Here, you will get advice and service from a T-Mobile agent, and you will get all the required information you need for your switch. Always remember to carry all your relevant information when going for this visit.

What Products and Services Does T-Mobile Offer?

T-Mobile is a huge communication company that offers broadband internet access services for netbooks, basic phones, tablets, and mobile device hotspots. Besides, the company also offers 2G, 3G, 4G, and 5G broadband networks. You can enjoy high speeds depending on your data plan, after which your data will be limited and perhaps stopped for the remainder of your payment cycle. Specific network uses may not count against your allotments if your data also has a dedicated high-speed slot.

The company also offers a variety of network-ready devices, including iPhones, Android cellphones, and more.

Why Did GetHuman Write "How Do I Switch My Cellphone Provider to T-Mobile?"?

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Cellphone Provider to T-Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My Cellphone Provider to T-Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated 9 months ago
Viewed 46,151 times
How to switch to T-Mobile
Start T-Mobile plan

What customers are saying about this and similar problems

Change phone number being harassed
We just signed up for new T-Mobile service and we haven't gotten the activation email t...
ive lost my phone and i dont have a tmobile account to report it
Ineed to unlock a boost movil phone from sprint
View phone numbers in my name
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!