How Do I Update Information in My T-Mobile Account?

Learn how to easily update your information in your T-Mobile account

T-Mobile is a brand of German telecommunications parent company Deutsche Telekom AG. The company was founded in 1990 and maintains headquarters in Bonn, Germany. Currently, T-Mobile has over 230 million subscribers across the United States (including Puerto Rico and the U.S. Virgin Islands), the Czech Republic, the Netherlands, and Poland.

If you're a current customer with T-Mobile, you may find you need to update your account information. For example, you may have moved or want to add another user to your account. Keep reading for a complete guide on how you can update information in your T-Mobile account.

Update Your Account Information Online

  1. Go to https://www.t-mobile.com/
  2. In the top right corner, select ‘My Account,' and then ‘Log In.'
  3. Sign in to your account with your email address or phone number and password.
  4. In the top right corner select your account information and make your desired changes. You can make changes to your account settings, billing and payments, media settings, privacy and notifications, family controls, and removing or adding devices to the account.
  5. You will receive a confirmation email once you have made any changes successfully.


Call into T-Mobile's Customer Support Line

If you're having difficulties making your changes online, you can call into T-Mobile's customer support line. The customer support agent will walk you through troubleshooting tips so you can make the changes yourself or will make the changes on your behalf. If they make the changes for you, you will have to verify your identity with some personal details. Ask them to stay on the line until you receive an email confirming the changes have been made and are correct.


Contact T-Mobile's Customer Support Line Via Live Chat

If you don't want to or can't call into T-Mobile's customer support line, you can use the live chat function instead. You will have to provide your account information and personal details to confirm your identity. Ask the customer service representative to send you an email confirming the changes have been made and keep them on the live chat until you can review the email. This ensures they made the correct changes on your behalf.


Company:

T-Mobile


Why Did GetHuman Write "How Do I Update Information in My T-Mobile Account?"?

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Update Information in My T-Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update Information in My T-Mobile Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 9 days ago
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