T-Mobile is a brand of German telecommunications parent company Deutsche Telekom AG. The company was founded in 1990 and maintains headquarters in Bonn, Germany. Currently, T-Mobile has over 230 million subscribers across the United States (including Puerto Rico and the U.S. Virgin Islands), the Czech Republic, the Netherlands, and Poland.
If you're a current customer with T-Mobile, you may find you need to update your account information. For example, you may have moved or want to add another user to your account. Keep reading for a complete guide on how you can update information in your T-Mobile account.
If you're having difficulties making your changes online, you can call into T-Mobile's customer support line. The customer support agent will walk you through troubleshooting tips so you can make the changes yourself or will make the changes on your behalf. If they make the changes for you, you will have to verify your identity with some personal details. Ask them to stay on the line until you receive an email confirming the changes have been made and are correct.
If you don't want to or can't call into T-Mobile's customer support line, you can use the live chat function instead. You will have to provide your account information and personal details to confirm your identity. Ask the customer service representative to send you an email confirming the changes have been made and keep them on the live chat until you can review the email. This ensures they made the correct changes on your behalf.
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Update Information in My T-Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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