T-Mobile is an industry leader in cellphone service, providing communication devices for millions of customers worldwide. As a T-Mobile customer, you want to have the best device possible for your needs and budget. How do you upgrade your T-Mobile device to support your ever-changing lifestyle? You can get information and assistance on upgrades at T-Mobile customer support here, and below are ways you can upgrade your device.
There are two ways you can upgrade your T-Mobile device: online or in-store. If your device is eligible for a Jump upgrade, you can upgrade it at any time. If you do not have a Jump eligible device, you can upgrade your phone at the end of your lease.
Approximately two months before the end of your lease, you will get emails advising you that your current lease is ending soon. You have several options at this point:
T-Mobile offers upgrades for some devices through a program called Jump Upgrades. With Jump, T-Mobile users can upgrade their phones when they want to, not at some pre-set time established by T-Mobile. To see if you can do a Jump upgrade online, follow these steps:
If you don't want to upgrade your phone online, you can do it in person at one of T-Mobile's retail locations. To do an in-store upgrade, follow these steps:
Upgrading your T-Mobile device can be done online or in the store depending on your preference. For more information or assistance, contact T-Mobile customer support here.
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Upgrade My T-Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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