How and When Can I Upgrade My T-Mobile Phone?

It is necessary that you visit a T- Mobile Store or call the customer care representatives as this information is not available online. Otherwise, the steps and information outlined above should help you know when and how to upgrade your T-Mobile.

How and When Can I Upgrade My T-Mobile Phone

T-Mobile launched a new program, Jump! On Demand, an improvement of the earlier application, Jump!

Unlike the former, Jump! On Demand allows users to upgrade their phones every thirty days. It also has no monthly subscription fees, and the installments are much lower; hence, it is cheaper.

Jump! requires that you pay an upfront fee equivalent to 50 % of the phone's value and an additional amount ranging from $7- $15 monthly for an insurance cover depending on the type of phone. Protection <360> is an insurance policy by T- Mobile that covers accidental and mechanical damage, and loss of device at least twice a year. Upgrades on Jump! are limited to only twice a year

You can easily switch from Jump! To Jump! On Demand but it is required that you start over the process.

How Does This Work?

This is a type of leasing plan where customers get the newer phone versions by handing over their older phones and paying the lease in monthly installments. At the end of the lease agreement, one can choose to return the leased phone, or you can opt to keep it, which requires you to pay an extra fee to complete the purchase.

This plan does not require the customer to pay any upfront fees to access new smartphones. You could walk into a store, exchange your old phone for a new one at no charges at all.

A client, however, can only lease up to 12 items a year, one thing monthly.

How Can I Upgrade?

The leasing process starts by finding and visiting a T- Mobile store. You can also opt to talk to the T- Mobile customer support team to find out more about available plans, products, eligible phones for leasing, and the costs. Most of this information is found at the retail stores, and you will barely find any online.

To be eligible for this program, you have to meet some basic requirements which include;

  • Enrollment

This requires you to sign up for a lease agreement with T-Mobile. The lease period lasts about 18 months for Jump! On Demand and 24 months for Jump! within which the monthly installments are made.

  • Approved Credit

This means that the transaction can only be made on the establishment that a client has sufficient funds to pay for a product and has the capacity to pay for it.

However, if you can still access the product without an approved credit but you will be required to pay an upfront 50% fee worth the phone.

  • Have a T- Mobile postpaid account. This refers to a monthly or annual fixed pay plan for calls, data, and SMS, which is billed automatically to your account. Pre-paid account holders are therefore not eligible for this program.
  • The phone you are swapping has to be in perfect condition. Before leasing, your phone has to go through an inspection to ascertain full functionality. If damaged, you must pay for the repair costs ranging between $40- $350 concerning the extent of damage and type of mobile phone. If you have a T- Mobile Insurance policy, you only need to file a claim; however, there may be processing fees, and you need to pay for that.

How Much Does It Cost to Upgrade a Phone on T-Mobile?

The costs of upgrading a phone vary depending on the plan and the type of phone. Surprisingly, you can get a phone upgrade from as low as $3.00 per month.

Why Did GetHuman Write "How and When Can I Upgrade My T-Mobile Phone?"?

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How and When Can I Upgrade My T-Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How and When Can I Upgrade My T-Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Viewed 451,746 times
account upgrades
change services
upgrading your T-Mobile phone
when can you upgrade your T-Mobile phone

What customers are saying about this and similar problems

I can not use my cell phone to call out.*I can not text anyone *THIS IS THE REASON "NOT...
No service one bar on all * of our phones
Want to add insurance to my device
Need to change bill due date
I'm changing my service from TMobile Clear Phone to Verizon IPhone and need help with p...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!