Follow the steps below to solve this issue. Don't have the patience? Have a GetHuman pro do it for you.
Step 1: Log on to your “My T-Mobile" account http://www.t-mobile.com/
Step 2: Click "Phone" in the top menu
Step 3: Click the "Upgrade" button under the my phone icon (Note: If you cannot see the icon then you are not able to upgrade yet)
Step 4: Find the phone that you would like and click on it, then select the plan of your choice
Step 5: Then click "Add to Cart"
Step 6: Choose the protection plan that best fits your preferences
Step 7: Click "Select" once you have picked you plan and amount of minutes
Step 8: Proceed to add any accessories that you need or want
Step 9: Continue on to review your cart and click "Checkout"
Step 10: Were you able to find the answer to your question? If not, here are the best ways to get in touch with a rep at T-Mobile: Best Phone Number - https://gethuman.com/phone-number/T-Mobile All Contact Information - https://gethuman.com/contact/T-Mobile
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