How do I upgrade my T-Mobile phone?
A simple 10 step guide for solving this common T-Mobile problem quickly and effectively by GetHuman
To upgrade your device, login to your “My T-Mobile" account here
Click "Phone" in the top menu.
Click the "Upgrade" button under the my phone icon (Note: If you cannot see the icon then you are not able to upgrade yet).
Find the phone that you would like and click on it, then select the plan of your choice.
Then click "Add to Cart".
Choose the protection plan that best fits your preferences.
Click "Select" once you have picked you plan and amount of minutes.
Proceed to add any accessories that you need or want.
Continue on to review your cart and click "Checkout".
FlyingCashew3 years ago
About this Step by Step Guide
After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I upgrade my T-Mobile phone?; I am in Provo Ut...Mrs. Weinmuller...at the University Orem at the t-Mobile Qiosk I purchase and...; Double payment taken out of my bank it's been * days and the money still hasn't been returned to...; I have * numbers on my tmobile account. All * should have an active data stash. However *********...; I switched over to T-Mobile from Sprint with the understanding that they would pay the balance on...; i was issued a phone number being used by original owner... So we put together this guide to try to help. It has 10 step(s) to it. It takes an average of 19 minutes to get through these steps according to other users, including time spent working through each step and contacting T-Mobile. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for T-Mobile Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I upgrade my T-Mobile phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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