T-Mobile: Why wont my phone work at all?

A simple guide for solving this common T-Mobile problem quickly and effectively by GetHuman

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1
Hi if you can make out-going calls you can try the following: Make sure Wi-Fi is turned off If your account has family allowances, make sure calls aren't being blocked by a setting. Make sure your phone has signal. Turn your phone off then wait 5 seconds, and turn your phone on. If that doesn't work, we have non-phone methods of contacting them here: https://gethuman.com/contact/T-Mobile I hope that helps!
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of T-Mobile customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: T-Mobile: Why wont my phone work at all?; How do u turn the volume up on tmobile Sparq phone; Follow up questions for unlocking my phone; My bill is **** dollars my mothly bill is only *** they are charving me for * phones that got ret...; I'm trying to buy the new Samsung Galaxy S*; I want to change hotspot wifi password. I forgot login password and tmobile phone number.... So we put together this guide to try to help. It has 1 step(s) to it. It takes an average of 25 minutes to get through these steps according to other users, including time spent working through each step and contacting T-Mobile. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Why wont my phone work at all? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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