After a long and tiring flight, the last thing you want to do is deal with a lost or missing baggage. However, the problem is not always avoidable. Baggage problems on TAP Portugal can be fixed in a few simple steps. If your baggage is lost or delayed, you must report it as soon as possible.
Reporting Delayed Baggage
If your baggage does not arrive at your destination as planned, you should fill a Lost and Found form as soon as possible. The form is only valid if you fill it within 24 hours. Of landing. However, the option may not be available in some countries. With one form, you can report up to five missing items.
If you can't fill the form, you may report your missing baggage at the baggage claim area. You will be required to provide details that may help identify your luggage. The details will be entered into their computer and used to locate your luggage.
When you report your missing baggage, you are likely to receive it within 48 hours. If, after, 72 hours, your baggage has not been recovered, you will be asked to describe it in more detail. Explain its physical appearance and what it contains. You may also need to submit a completed baggage inventory form. You have to fill and submit it as soon as possible.
Reporting a Damaged Bag
Before leaving the airport, check your bag to ensure that it is in good condition. If your baggage is damaged, you may report it and seek compensation. Check the contents of your baggage to ensure that you have everything. If some items are missing, report to the Lost and Found desk before leaving. Once you have made your complaint, you will be given a document that you will use during the entire process. Keep it until the matter is resolved.
Tracking Your Baggage
While you wait for your missing baggage to be delivered, you can keep track of the progress. Use the baggage tracer whenever you want. With your registration number, you can make changes to the process data. You will receive the process data when you report your lost or missing baggage.
Seeking Compensation from TAP Portugal
If TAP Portugal can't find your bag or missing items, you are eligible for compensation. You should contact them and request to initiate the compensation process. Please note that you will only get compensation for your lost or delayed baggage after your information is received and analyzed.
If you did not report your missing baggage at the airport, you may file a written complaint within 21 days. If you report your loss after leaving the arrivals zone, TAP may not accept liability. Ensure that you report your loss within the stated deadlines. The amount you receive as compensation may vary depending on the value of your baggage.
If you need any help with your baggage on TAP Portugal, you may seek help from the customer support team. The best way to get help is by contacting them on the phone. Speak politely and try to explain your concerns with as many details as possible. The customer support agents are friendly and helpful. They will help you find the most appropriate solution for your problem fast.
If you are still at the airport, the best way to seek support is by speaking directly with a member of staff. Dealing with your issue before leaving the airport increases your chances of success.
TAP Portugal does not have a help desk so it is not an alternative when seeking help. They do not offer support on email or their social media sites either.
After thousands of TAP Portugal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Baggage Was Lost or Delayed on Tap Portugal? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TAP Portugal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like TAP Portugal in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Baggage Was Lost or Delayed on Tap Portugal? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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